Global Talent Acquisition Leader | Executive Recruiter | Builds Scalable People Programs & Strategies for Start-Ups, Private Equity, & Pre-IPO Growth
Quark Expeditions is the leading polar expedition travel company headquartered in Toronto, Canada. We operate cruises to Antarctica and Arctic regions (Greenland, North Canada, Svalbard) on board of 3 modern polar expedition ships – Ultramarine, Ocean Explorer, and World Explorer. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travellers; the first to take travellers to the far side of Antarctica; and the first to circumnavigate the Antarctic continent with guests. Quark Expeditions is part of Travelopia, the world’s leading experiential travel business, owned by KKR.
We\'re looking to hire a Vessel Operations Manager to join our team! Reporting to the Senior Director, Marine Operations, you’ll own relationships with deck and engine suppliers for Quark Expeditions.
What we’ll offer:
* Employee travel discounts across all product types
* Access to our exclusive rewards portal
* Various employee discounts and offers
* Contributory Pension scheme
* Career progression opportunities
What you’ll do:
* Support and drive all vessels to not only meet, but exceed Quark brand quality standards
* Conduct regular reviews of the guest ratings and develop action plans with operational and industry partners to continually improve operations
* Conduct regular shipboard visits and some sailings to connect with crew and operations and ensure Quark brand standards are met
* Develop and maintain bunker, crewing, and maintenance plans for the vessels
* Work collaboratively with the office operations team, onboard expedition team, and operations partners to build outstanding experiences for our guests
* Collaborate with the Financial Analysts to assist with financial forecasts, seasonal and yearly budget plans
* Develop and manage relationships with our partners and work together to improve the overall experience onboard
* Connect with operations management from each partner and discuss how to manage and train officers to meet and exceed onboard standards
* Provide all other forms of shore side support as the need arises by the Quark operations team, as it relates to deck, engine, technical and crewing
* Exhibit commitment to the Quark guests and move the product forward to accommodate guest satisfaction and requirements
* Communicate the operational plan to operational partners and assist with logistics for provision planning
* Assist in promoting sustainability targets and the methods/incentives to reach and exceed them onboard through onboard procedures, contracts, and procurement
What you’ll bring:
* Preference is given to candidates holding a certificate of competency, a Bachelor’s degree or equivalent, and related experience in vessel management
* 2-4 years experience onboard in an expedition cruising environment
* 2-4 years of shoreside experience in a similar shipboard operational role
* Excellent communication skills and the ability to relate to employees at all levels of the organization
* Ability to collaborate and work with others to achieve company objectives
* Excellent attention to detail and accuracy
* Knowledge of Arctic/Antarctic itineraries, repositioning, MARPOL, SOLAS, Flag and Class rules
* Knowledge of MS Office, Excel, Word, PPT, and MXP systems
* Available, able, and willing to travel
We believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.
Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: Talent@Travelopia.com.
We’re accepting applications from candidates eligible to work in the UK. Travel to international locations may be required.
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