SF Partners are supporting a leading Supplier/Manufacturer in recruiting an Operations Manager to support the team.
Salary: £50,000-£60,000
Working pattern: Monday to Friday - 7am-5pm
1. Daily Operational Oversight
* Managing daily workflow and operational priorities
* Monitoring operational output and productivity
* Ensuring jobs/orders are progressing on schedule
* Coordinating teams to meet operational deadlines
* Running weekly operations meetings
2. Staff Management (Day-to-Day)
* Managing supervisors, planners, and operational staff
* Handling day-to-day staffing issues
* Managing attendance and holiday coordination
* Conducting return-to-work and absence conversations
* Supporting recruitment interviews for operational roles
* Managing onboarding and training coordination
* Monitoring staff performance against KPIs
* Conducting regular 1:1s with operational staff
3. Scheduling & Resource Planning
* Labour allocation and scheduling
* Resolving short-term resource conflicts
* Managing operational coordination across both warehouse locations (Chipping Campden and Tilbury)
* Ensuring warehouse staffing and operational coverage is maintained across both sites
* Coordinating stock movement and resource allocation between warehouses where required
4. Process Compliance & Standards
* Ensuring SOPs and operational procedures are followed
* Maintaining health & safety compliance in daily operations
* Monitoring quality control standards
* Managing operational audits/checklists + PI stock checks
* Ensuring operational documentation is completed correctly
* Identifying recurring operational failures
* Managing operational standards across both warehouse locations
* Ensuring weekly PI (Perpetual Inventory) stock checks are completed accurately
* Ensuring stock variances are investigated and adjusted correctly within operational systems
* Managing quarterly full stock takes across all warehouse locations
* Ensuring stock accuracy, inventory control, and warehouse discipline are maintained
* Reporting inventory discrepancies, trends, and risks to the Head of Operations
5. Customer & Supplier Coordination
* Managing operational communication with customers
* Resolving routine operational complaints/issues
* Managing service delivery expectations
* Escalating major commercial/client risks to the Head of Operations
6. KPI Reporting & Performance Tracking
* Producing weekly operational KPI reports
* Monitoring productivity and efficiency metrics
* Tracking labour utilisation and operational costs
* Reporting operational issues and trends
* Maintaining operational dashboards
7. Continuous Improvement Execution
* Implementing operational improvements directed by leadership
* Driving accountability for process changes
* Supporting system/process rollouts
* Gathering operational feedback from teams
* Identifying inefficiencies and recommending improvements
8. Operational Problem Solving
* Acting as first escalation point for operational issues
* Managing urgent operational disruptions
* Coordinating response to delivery/service failures
* Managing immediate operational recovery plans
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