We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. Service AssistantThe Visitor Experience Team works closely with colleagues across the property to shape the quality and content of our visitor offer. As a Service Assistant you will bring the history of Springhill to life through confident storytelling. You will deliver up to 5 tours each day, adapting your style to suit different and diverse audiences, ensuring our visitors have an enjoyable and memorable experience. You will join and learn from a team of experienced Service Assistants, supporting with the day-to-day operations, from preparing spaces for tours to helping visitors find their way around the site. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. NIJOBSClosing Date: 15th February 2026 Important notice In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 171513IRC171513MagherafeltFixed Term f/t or p/t (until 31/10/26)Ends: Feb 15th 336.8 mi from Bury Saint Edmunds IP28, UKWe’re looking for a Service Assistant to join us at Springhill to help welcome our visitors to the property and share the stories of the house, collections and the people who both lived and worked here.Salary: £12.25 per hourContracted/duration: Fixed Term Contract until 31-Oct-2026Hours/Working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. With shifts offered based on your availability, and regular weekend working. March - OctoberThe role includes weekends and Bank Holidays but does not require evening or split shifts. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Springhill, 20 Springhill Road, Magherafelt, BT45 7NQCompliance.Eligibility to Work in the UK12.25 per hour