About us We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK. We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers. We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals. We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves. We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be. About the Role We are recruiting an experienced Telesales Team Leader to join a fast-paced sales environment. This is a key leadership role focused on driving telesales performance, appointment generation, KPI achievement and team development within a high-volume inbound and outbound sales operation. This role suits someone with experience in sales leadership, telesales supervision, inside sales or team management who thrives in a target-driven environment. We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity for an experienced sales leader looking to drive performance and maximise earning potential. Job Opportunity Lead and support a Telesales Team focused on converting inbound and outbound enquiries into qualified appointments for the New Business team. You’ll drive daily performance, support operational delivery, and ensure consistent achievement of sales targets. Key Responsibilities Lead and support a telesales team within a high-volume sales environment Drive team performance to deliver consistent, high-quality appointment generation Coach, develop and support individuals through ongoing performance management Set, monitor and deliver KPIs and sales targets in line with business objectives Monitor performance trends, identify gaps, and implement improvements Support lead generation activity and ensure accurate qualification of opportunities Maximise CRM usage for accurate data, tracking and reporting. Provide clear performance updates and insights to stakeholders Support process improvement and operational efficiency across the team Assist with recruitment, onboarding and training of new starters Manage resource planning and attendance to ensure adequate team cover Maintain product and industry knowledge to support team performance. Ensure compliance with company policies and procedures Company Benefits Annual leave enhanced with long service. Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal. Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Essential Skills Proven experience in a team leadership or supervisory role Ability to manage, motivate and develop a team to achieve performance targets Experience in coaching individuals to improve performance and results Strong communication skills with the ability to adapt style for different audiences Ability to prioritise, organise and manage multiple workloads effectively Confident influencing skills at the colleague and stakeholder level Strong relationship-building skills across internal teams and clients Analytical mindset with the ability to interpret data and draw meaningful insights Competent in using CRM systems and MS Office (experience with WCMS and MaxContact desirable) Knowledge of the postal, parcel or fulfilment industry is advantageous Additional Information Occasional UK travel may be required Full UK driving licence required