Job Overview
A modern Contact Center based in Ringwood, Hampshire is looking to recruit full time Inbound Customer Service Advisors. The role can become hybrid, but training will be in the office for 2-3 weeks minimum. The main focus of the position is to assist customers with online enquiries and purchases of Luxury Chocolates and confectionery from a top UK company.
Ideal Candidate
* Excellent telephone manner
* Good numeracy and literacy
* Good customer service skills
* Analytical, decision making and problem solving abilities
* Previous customer service experience is desirable but not essential as full training will be provided
Salary
* On target earnings £29,184 per annum (£12.30 per hour basic plus up to £300 per month bonus)
* an extra £1.15 per hour achievable as bonus
Hours and Rota
* Rotating shifts (12 week rota, 5 days & 40 hours per week)
* Rota will be on a rotating shift pattern with 2 weeks notice
* Monday to Friday between 8.30am and 7pm (8 hours per day, 8.30am - 5pm, 9am - 5.30pm, 10.30am - 7pm, 11.30am - 8pm)
* Saturday 8 : 30am to 5pm
* Sunday 9am to 5pm
* 40 hrs a week
* 5 working days
* Two weekends per month
Benefits
* Competitive salary + attractive overtime
* 20 days paid holiday + additional days based on length of service
* Suggestion Box Monthly Winner Paid Reward
* Cycle To Work Scheme
* Home Computing Scheme
* Dentist scheme
* Bus Travel scheme
* Eye test vouchers
* Excellent onsite training and induction
* Staff room with complementary refreshments
* Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
* Weekly dress down days
* Involvement with local charities and fundraising days / events
* Prominent Local Employer
* Excellent Training Provided
* Gain Experience
* Immediate Start
* Suitable for Retail Applicants
* Full training provided and paid for
* Great Working Environment
* Accessible by bus
* Free parking off site
Job Title & Reference
Online Confectionery Advisor
Job Reference: 42346
Salary: £12.30 - 13.45 per hour
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