Job Description
Residence Operations Manager - Higher Education
Location: Central London
Salary: £36-40k per annum
Are you an experienced manager with a background in operations, accommodation, reception, or higher education? An exciting opportunity is available to work for a prestigious London university within their Residence Operations team.
The Role:
As the key front-line officer for the residence, the Operations Manager will be responsible for the day-to-day running of reception services, including line management of staff. The Operations Manager will work within a team and deputise for other Operations Managers when needed.
The operations team includes front-of-house staff in each hall, the Residential Services Office, and the Residences Systems Team.
Key Duties:
1. Ensure a warm and welcoming environment with a focus on excellent customer service.
2. Ensure the property management system accurately reflects dates and charges for guest and student reservations, including amendments during stays.
3. Be the Key User for the hall concerning software systems such as the property management system, parcel management, finance, and estates maintenance systems.
4. Collaborate with the third-party facilities management team to ensure housekeeping, maintenance, and security services meet high standards.
5. Support the Accommodation office to maximize sales, assist with room viewings, and maintain rooms to the correct standard for resale.
Key Skills and Experience:
* Proven experience managing a team in a customer-facing environment.
* Experience delivering excellent customer service in the hospitality sector.
* Knowledge of student accommodation in the Higher Education sector (beneficial).
* Experience using Property Management Systems.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
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