We are recruiting an experienced customer service professional to work as a Force Resourcing Assistant on a full‑time, long‑term contract based in central Birmingham.
The client operates a hybrid working policy.
The initial contract is for 3 months.
The role will be paying £13.96p per hour (PAYE).
The role will be situated within a Police Force, so applicants must be able to obtain national security vetting.
Role overview
One of the key areas of responsibility within the department is the management of attendance and absence of all staff and officers via the Force wide Mytime Duty Management system. This system records expected duties and shifts worked by all officers and staff, any changes to these and any absence from these duties including annual leave and sickness. This opportunity lies within the Duty Management Delivery Team which supports the force in managing Police Officers and Police Staff Members Annual Leave, TOIL, Rest Days and shift patterns, amongst other things.
Main Responsibilities
- To assist in the provision of first class, multi‑channel, customer focused services.
- To be knowledgeable across all areas within the remit of the role and the service delivery area (policies, processes, systems, service level agreements and performance targets). Be inquisitive and quickly fill gaps in knowledge.
- Work as part of a collaborative goal‑oriented team focused on achieving outcomes for customers – both in the relevant service delivery area and as part of a wider Shared Services and Enabling Services team.
- Respond efficiently and effectively to customer requests for information or service via face‑to‑face, email, telephone or by letter. Ensuring that all transactions and services are delivered right the first time, on time and in the simplest way in line with Force policy, agreed processes, service level agreements and performance targets.
- Ensuring the customer experience is at the centre of the services delivered.
- Actively promote the use of self‑service and new ways of working to customers.
- Actively participate in meetings and make a valued contribution.
Knowledge / Experience
- Experience of working in a transactional or customer service delivery environment and effectively dealing with customers.
- Good knowledge of what excellent service delivery looks and feels like.
- Experience of following set processes, procedures and policies.
- Experience of working to tight deadlines by being able to prioritise.
Equal Opportunities
The Red Snapper Recruitment Group is an equal opportunities employer.
