“Innovative solutions for sustainable and affordable beverages, food and essentials” – we have a clear vision at Krones. For this purpose, we supply state‑of‑the‑art technology to our customers worldwide.
With its headquarters in Westhoughton, Bolton, Krones UK is the hub for Krones activities in the United Kingdom and the Republic of Ireland. Our team of about 160 employees offers our customers a wide range of solutions spanning from sales and project management through to a variety of services.
Interested? Then join our team because: we can achieve more together!
Let's create impact beyond tomorrow.
What awaits you.
* Create and process both simple and complex enquiries, quotations and orders in the current Krones systems.
* Communicate technical solutions to customers and Krones AG specialists, clarify technical details and ensure an accurate offer to the customer, arranging meetings/calls where necessary.
* Clarify complex technical, commercial and schedule-related customer requirements in quotations and orders.
* Support the LCS team with technical clarification of new enquiries.
* Create and manage opportunities in our current CRM system.
* Convert quotations and order confirmations according to location, currency and sales policy.
* Proactively monitor the internal deadlines of the retrofit divisions for quotation processing and order clarification.
* Coordinate and track project milestones for LCS Sales, including quotation follow‑up.
* Ensure the OneNote filing system is kept up to date.
* Arrange shipments for UK and ROI orders using the preferred transport provider, based on the required service and shipping point.
* Monitor reports to ensure timely order processing, shipment and invoicing of LCS orders.
* Take ownership and manage allocated customer accounts.
* Cooperate closely with LCS Project Management and LCS Regional Sales Managers.
* Assist with resolution of customer complaints related to LCS Sales.
* Engage in regular customer site visits when required.
* Check and authorise LCS inbound invoices from Krones AG and 3rd party suppliers.
* Maintain Standard Operating Procedures for relevant LCS Sales tasks.
* At least three years’ experience in a same/similar industry with a proven track record
* Engineering/Technical qualification, or equivalent experience is essential.
* Good level of computer literacy, having used MS office, but also with the ability to learn new systems quickly.
* Experience in SAP and CRM systems advantageous.
* Communication capability in written, verbal, face to face and good listening skills to ensure clarity of message.
* Self‑motivated to work efficiently and achieve objectives.
* Ability to work cross functionally with other departments within the company.
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