Job Title: NOC Technician (Previous Relevant Experience Required), Kingston upon Hull, East Yorkshire
Client: Telent
Location: Kingston upon Hull, East Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Overview:
Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts. Contribute to maintaining the nation's critical infrastructure by supporting our 24/7 Network Operations Centre (NOC).
Responsibilities:
1. Handle incoming calls and emails, responding according to KPIs.
2. Create incident tickets based on customer reports.
3. Action Service Requests and allocate tickets to support teams.
4. Manage incident tickets with updates and resolutions.
5. Coordinate traffic management and liaise with utility companies during outages.
6. Communicate with customers about network incidents.
Candidate Profile:
Experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.
Key Requirements:
* Experience in 1st Line diagnostics and incident resolution.
* Excellent communication skills across all levels.
* Proficiency with Microsoft Office.
What We Offer:
Opportunities for career development across various sectors and technologies, along with an inclusive culture that values diversity. Our benefits include 34 days holiday (including public holidays), pension scheme, family-friendly policies, health support, and discounts through Telent Rewards.
Learn More:
Watch the Telent Video to discover more about our company culture and values.
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