As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll provide first-class liaison and administrative support to our project team in a professional and efficient manner.
Candidates should have experience as a Resident Liaison Officer, ideally within a social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well-organized and empathetic, you'll possess excellent verbal, professional telephone manner, and written communication skills. IT literacy with experience working with all Microsoft programmes is essential. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are not essential. You must hold a clean, valid UK driving licence and be willing to travel between properties.
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works. With over 1,000 employees, we foster a culture that puts people at the core, encourages innovative thinking, and prioritizes our customers. We are proud to support the resettlement of armed forces personnel.
Benefits include:
1. Profit Share Discretionary Annual Bonus Scheme
2. 26 Days Holiday plus Bank Holidays
3. Enhanced Pension Plan
4. Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
5. Life Assurance & Accident Cover
6. Share Save
7. Enhanced Maternity & Paternity Pay
8. Work Perks Discounts & Vouchers
9. Buy & Sell Holiday Schemes
10. Flexible Working & Flexible Bank Holidays
11. Cycle to Work
12. Volunteering (2 days paid)
13. Learning & Development Opportunities
14. Extensive Wellbeing Support, including EAP
15. Loyalty & Values Awards
16. Funded Professional Subscription
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