HYBRID WORKING £40-£45K plus bens CROYDON
Based near Croydon, Surrey, our multi site service provider is urgently looking for an experienced Support Analyst on a permanent basis. Based within Group IT in head office, you will provide 3rd Line MS and some Apple products support to the business and the units on an in person and remote basis via the ticketing system. You must be based in the UK and have right to work in place.
This is a great opportunity for an experienced Support Analyst to further your career in an organisation which supports and develops their staff.
Duties include;
1. Provide support and troubleshooting for Microsoft systems, modern device management solutions primarily using Endpoint Configuration Manager (SCCM) and Intune.
2. Creating and maintaining applications and driver packages
3. Provide level 3 support with in-depth knowledge of desktop & application troubleshooting
4. Research and develop new technology, latest hardware, tools and scripts to support desktop computing and the end user experience
5. Provide support for Windows operating system patching, enterprise class desktop hardware and software such as Windows 10 & 11, Windows Server 2016 - 2022, Remote management, and troubleshooting.
6. Provide support for Mobile Device Management (MDM) using tools such as Jamf, Meraki, Intune and Apple Manager.
7. Provide support on deploying applications and patches to iOS, MacOS and ...