JOB SPECIFICATION: TECHNICAL SERVICE ENGINEER
Date: January 2025
The Engineering Technology Group, based at the prestigious Wellesbourne Distribution Park, is actively seeking an experienced and professional Technical Support Engineer to join the team. The successful candidate will be responsible for installations, servicing, and breakdown requests, delivering first-class customer care, and positively representing the ETG brand at all times. Development and training opportunities will be available.
Responsibilities:
1. Communicate positively and efficiently with the Service Desk.
2. Visit customer sites to install, service, and repair machines.
3. Ensure jobs are left in full working order and liaise with customers.
4. Familiarise yourself with customer rules, working practices, and health and safety policies at customer sites.
5. Provide feedback to the Service Desk regarding problems/issues encountered on site.
6. Be prepared to lodge away from home if required by the job/customer.
Requirements:
1. Ability to install, service, and repair CNC machines and equipment.
2. Ability to fault find, diagnose, and correct errors on CNC machine tools.
3. Experience in assembling, setting up, and dismantling hydraulic, pneumatic, and large mechanical assemblies.
4. Ability to work both independently and as part of a team, with problem-solving skills.
5. Knowledge of part identification and engineering drawings.
6. Mechanical and electrical qualifications/experience.
7. PLC knowledge.
8. Excellent customer service, communication, and organisational skills.
9. PC literacy.
10. Previous experience in a service team environment.
Benefits:
* Competitive salary
* Fully funded company vehicle
* Company pension scheme
* Company sick pay scheme
* Private healthcare, life cover, and Employee Assistance Program (EAP)
* 26 days holiday per annum
If you believe you have the necessary skills and experience, please submit your CV along with a cover letter telling us about yourself to:
Jen Cross - Group HR Officer
Unit 16, Wellesbourne Distribution Park, Wellesbourne, Warwickshire CV35 9JY
Email: jcross@engtechgroup.com
Closing date: N/A
We are an Equal Opportunities Employer and look forward to hearing from you.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised are those of an Employment Agency.
To ensure effective processing of your CV, please include your name, email address, phone number, and location (postcode, town, or county).
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