Job Description
A place to create moments that matterLocation: East, Hybrid with travelSalary: £44,736 per annumContract: Permanent, 35 hours per week, Monday–FridayThousands of families rely on us for a safe, affordable home – and as the housing crisis deepens, our work matters more than ever. Our belief that everyone deserves a place to call home drives everything we do. Together, we champion our customers, support them, and drive positive change.About the roleAs a Senior Leasehold & Homeownership Officer, you’ll bring specialist knowledge to the team and act as the escalation point for complex or high-risk cases. You’ll advise on lease interpretation, service charges, income, property management, and ASB, ensuring clear and accurate responses for customers.You’ll coach and support colleagues, helping them handle challenging queries confidently. Your expertise will help deliver one seamless service across mixed-tenure sites.Part of something biggerYou’ll support your team while also contributing to a national network of leasehold and homeownership professionals. You’ll share best practice, support organisation-wide initiatives, and help improve standards across Accent.Visibility is important in this role — you’ll spend time on mixed-tenure sites, carrying out inspections, engaging with residents, and building strong relationships within the community.Collaboration at the coreYou’ll work closely with Housing and Leasehold teams to ensure customers receive one consistent Accent service. You’ll also manage relationships with external managing agents and third-party providers, navigating complex issues to achieve positive customer outcomes.Why this role mattersThis is a chance to shape the customer experience for homeowners and leaseholders, improving clarity, fairness, and service delivery. If you’re passionate about homeownership and want a role with influence, visibility, and room to grow, we’d love to hear from you.SalarySpot salary: £44,736 per annum.Candidates still developing some skills may start 5–10% below the spot rate, with clear support to progress.This role also includes an essential car user allowance.About you
* Strong understanding of leasehold & homeownership legislation
* Experience supervising or coaching others
* Ability to deliver empathetic, customer-focused service
* Understanding of service charges, income collection, and dispute resolution
* Able to prioritise and manage a busy workload
* Confident handling complex or technical queries
* Relevant qualification (CIH Level 4/IRPM/RICS) or willingness to work towards it
* Full UK driving licence and access to a vehicle
Pre-employment checks (DBS and social media screening) will apply.InterviewsStage 1 – A Place to ConnectIntroductory call with the hiring managerPlanned date: 8th April via TeamsStage 2 – A Place to Show Your StrengthsRole-related presentation and behavioural/scenario-based interview with a Congruity Questionnaire completed beforehandPlanned date: 17th April at our Peterborough officeWe aim to make the process clear, supportive, and valuable — ensuring you feel informed and confident throughout.A place to build a futureWe’re ambitious and want people who want to grow with us. You’ll have opportunities to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.What you can look forward to:
* 28 days holiday plus bank holidays, birthday leave, and the option to buy more
* Cash health plan, Health MOTs, online GP, gym discounts, and a volunteering day
* Car leasing, salary sacrifice schemes, and discounts platform
* Defined Contribution or Defined Benefit pension schemes and life assurance
* Enhanced parental leave and flexible working options
* Leadership Academy, apprenticeships, and management development
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.We’re committed to inclusionWe value diversity and aim to create a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments, just let us know.Please note you must already have the right to live and work in the UK, as Accent does not hold a sponsorship licence.If you’re looking for a place where you can make a positive difference, apply now.Recruitment agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches for this role.REF-227 411