Description
The Company
We are Lowe, a globally recognised brand for innovation, ambition and high quality.
Lowe Rental Corporation is the world's leading refrigeration and catering equipment supplier to major food exhibitions, sporting events and retailers across the globe; from the Singapore Formula 1 Grand Prix to Glastonbury we provide high quality rental solutions to help our clients entertain and delight their customers.
Beijing to Boston, Berlin to Belfast, we are an entrepreneurial organisation and take pride in our ability to provide innovative products and services to our impressive client-base.
The Role
Join our team and be a key player in delivering exceptional customer service In this fast-paced role, you'll handle breakdowns, coordinate engineer attendance, manage invoices and POs, and track job progress. If you thrive in a dynamic environment, have strong administrative and communication skills, and can quickly learn new systems, this is the perfect role for you.
* Receiving breakdown job information from clients via the telephone
* Using product knowledge and engineer advice, seek to resolve the issue by telephone
* Logging all breakdowns onto the Technical Support IT system
* Logging warranty calls and send emails to manufacturers.
* Organising PKL or sub-contract engineers to attend site where required
* Liaising with clients on engineer's ETA and access
* Raising POs and invoices. Check and approve invoices for payment
* Once the engineer has attended site, update the Technical Support IT system with relevant information add PKL parts onto the system if PKL engineer has used van stock
* Collating job sheets on a daily basis and report back to customer
* Ordering spare parts as required, pick and pack spares and send to engineer or site
* Organising engineer's re-attendance if required and update clients
* Updating the Technical Support IT system and close jobs when they are complete
* If breakdowns are chargeable, advise client of the costs and reasons and log on internal system
* Arranging for an exchange item to be transported to site when a repair cannot be made
* Liaising with clients on exchange dates and organise engineers to attend
* Assessing, on a day to day basis, that we have effective deployment of engineer resources
* Plan/organise for test equipment to be re calibrated before certification runs out and keep spreadsheet up to date
* Keeping engineer qualification and certification documents up to date
* PPM (and other tasks) scheduling
* Issuing RAMS and SWPs to customers
* Planning site inductions for engineers
Qualifications
Essential Skills & Experience
Candidates must possess the following skills and experience
· Experience within a Customer Service role
· Strong administrative skills
· Ability to work effectively both independently and as part of a team
. Technical aptitude; must be able to understand our products, services, pricing and installation processes
· Articulate and a fluent communicator both in writing on the telephone and in person
· Demonstrate the ability to quickly learn and adapt to new systems and processes
· Exhibit flexibility by effectively managing multiple tasks and priorities in a dynamic, fast-paced environment.
· Experience with using Microsoft packages and systems
Essential Personal Qualities
· High energy and a solid work ethic
· Excellent communication skills – both written and verbal
· Excellent organisational and time management capability
· Self-motivated
. Problem-solver
· Resilience
· Multi tasking
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Lowe is an equal opportunity employer and committed to a diverse workforce. We are incredibly selective in our hiring and shortlisting for this vacancy will be completed on the basis of merit. Candidates should tailor their CVs to reflect our essential criteria.