About You
As a Revenues Team Manager, you will bring to the role:
* Inspiration: Create an inspiring, dynamic team environment with an open communication culture, setting clear team and individual goals and areas of responsibility to meet management or legislative demands and standards.
* Motivation: Motivate team members, listen to feedback, challenge poor performance, and resolve any issues or conflicts. Implement management instructions and regularly ensure the team is fully conversant with procedures and systems.
* Performance Improvement: Drive performance improvements in team operations by working with service managers to implement changes and enhancements to service delivery, ensuring monitoring systems are in place, and actively supporting staff members to embed change.
* Collection Maximisation: Maximise the team’s collection efforts and develop recovery strategies for target customer segments, managing appropriate action on debtor accounts in line with working procedures and council policies.
* Representative and Documentation: Prepare documents and represent the Council in all appropriate Courts with delegated authority for the recovery and collection of Revenues where senior representation is required. This includes representing the Council in legal applications and submissions. Investigate and respond to complaints within specified timeframes, learning from outcomes to improve service delivery.
About The Role
Under the strategic direction of the Service Manager, the Team Manager will spearhead a dedicated team within the Revenues Service. This pivotal role is responsible for ensuring the precise, secure, and timely administration of income collection and recovery for council tax, business rates, and sundry income, in alignment with national, corporate, and service‑level standards.
Key Responsibilities
As the next Revenues Team Manager, you will lead and inspire the team to achieve excellence in income collection and recovery processes. You will provide expert consultation, support, and guidance to team members and colleagues, facilitating informed decision‑making and approving critical decisions. Ensuring the provision of high‑quality, professional services, you will build strong relationships with residents and stakeholders, maintaining a customer‑centric approach within performance, cost, and quality parameters. Additionally, you will play a crucial role in the development and modernisation of operational processes, driving change management initiatives, and empowering staff to realise their full potential.
Role Impact
The Revenues Team Manager will be instrumental in delivering effective and professional services, building robust relationships with residents and stakeholders, and ensuring the highest standards of customer‑focused service. This role is key to the continuous improvement and modernisation of our operational processes, supporting the team through change, and creating an environment where staff can thrive.
What We Offer You
We take pride in offering the best employee experience, with benefits including:
* a competitive salary and annual leave entitlement plus statutory holidays
* membership of the West Yorkshire Pension Fund with generous employer contributions
* flexible and hybrid working arrangements subject to service requirements
* a clear career pathway and continuing professional development opportunities
* a range of staff benefits to help you boost your wellbeing and make your money go further
Disability Disclosure and Barring Service (DBS) Check
A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex‑offenders policy.
EEO Statement
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
Immigration and Work Authorization
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
Visa Eligibility
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you’ll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
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