Overview
To coordinate delivery of tasks in an efficient manner and ensure that work produced by the team meets defined quality standards, achieved through providing effective leadership, planning and staff development.
Key Accountabilities and main responsibilities
Operational Management
* Deal with enquiries from internal and / or external members and service providers, and co-ordinate responses to achieve objectives.
* Ensuring accreditation of employees is obtained and maintained to agreed limits by continual support and technical training.
* Participate in on-site client visits and maintain positive working relationships with clients.
* Continuously monitor resource availability so the team can meet member needs and perform services properly.
* Participate in and adhere to the Performance Management process and be proactive in identifying and addressing training needs for team members.
* To identify areas of process improvement and best practice, and to participate in implementation processes.
* Identify, manage, report and action risk or potential risk issues.
* Develop, implement and maintain effective communication strategies to ensure your team members are kept up to date with any changes to procedures, legislation or corporate issues.
* Actively participate in team meetings, staff meetings, management meetings.
* To report to management on a regular basis on issues and outcomes around member service and staffing levels.
People Leadership
* Manage workflows to ensure that service standards are met or exceeded
* Manage team and individual compliance with agreed process/procedures, controls and quality assurance outcomes.
* Provide individual and team performance feedback
* Provide ongoing support, development, training and mentoring to team members
* Manage and participate in staff recruitment as required
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
* Experienced in pensions Administration
* People leadership experience
* Experience in coaching and mentoring employees at any level to develop capability
* Ability to communicate at all levels and tailor style to suit various audiences
* Strong organisational and planning skills with the ability to manage conflicting priorities
* Good written and verbal communication skills and attention to detail
* Relationship and stakeholder management skills
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.