Job Title: General Manager
Location: The Design Museum, London
Contract Type: Full-Time
Are you ready to lead at one of London’s most iconic cultural institutions?
We’re seeking a driven and people-focused General Manager to oversee the catering and hospitality operation at the world-renowned Design Museum. This is a fantastic opportunity to make a lasting impact in a creative and high-profile environment.
This is more than just a job - it’s a chance to bring your passion for food, service, and leadership to a space that champions innovation, design, and culture.
Why Join Us?
At Restaurant Associates, we believe in celebrating individuality and nurturing talent. As General Manager, you’ll be supported by an experienced senior leadership team and have the autonomy to shape an exceptional hospitality experience.
We offer a competitive benefits package, including:
* Free meals on duty
* Exclusive travel discounts
* Access to wellness, mindfulness, and fitness classes
* Digital GP services for you and your family
* Up to 44% off cinema tickets
* Contributory pension scheme
* Career Pathways and MyLearning development programmes
Your Key Responsibilities
* Lead day-to-day operations across restaurant, cafe, events, and hospitality
* Deliver consistently high-quality food and service in line with client expectations
* Build and nurture client relationships within a prestigious venue
* Inspire, manage, and develop a multi-disciplinary team
* Ensure compliance with health & safety and company policies
* Drive commercial performance and revenue in line with targets
* Implement promotional and marketing strategies to boost footfall and sales
Who We’re Looking For
* Proven experience in a senior management role in hospitality, catering, or retail
* Strong financial acumen and ability to manage budgets and performance
* Inspirational leadership style and a track record of developing high-performing teams
* A passion for food, hospitality, and creating memorable guest experiences
* Excellent communication, organisational, and IT skills
* A positive, hands-on approach with a flair for innovation and attention to detail
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/1306/41996001/52667783/SU #RA Venues
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!