We have an exciting now role here at Altro, operating within the IT Department, this role delivers and supports the core applications within ERP and Digital, driving change and process improvements across the company.
This is a permanent, full time, hybrid working role (3 days a week working from our Letchworth Garden City, Hertfordshire head office).
So, what will you be doing?
The ERP Digital Analyst will be responsible for providing first-line support and maintenance for ERP and integration with Altro Digital technologies. This role involves assisting with system configuration, user training, and troubleshooting to ensure smooth operation and user satisfaction. The role will also identify waste elimination opportunities between ERP and Altro Digital technologies.
Role and Responsibilities include:
1. Provide first-line support to ERP users, resolving basic issues, handling inquiries, and escalating complex issues as needed.
2. Assist in the configuration and maintenance of ERP systems to ensure optimal performance.
3. Assist in data entry, validation, and maintenance within the ERP system to ensure data accuracy.
4. Conduct user training sessions and create educational documentation to help users effectively utilise the systems.
5. Ensure the ITSM system is kept up to date and users are regularly informed about ticket status
6. Collaborate...