Warranty Manager
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Our prestigious Yacht manufacturing client is currently seeking a Warranty Manager to join their highly reputable company. The successful candidate can be located on the South Coast or in Wroxham, Norfolk
As the Warranty Manager, you will deal with and coordinate responses to requests for warranty services on new boats delivered.
This is full time permanent role, working 8am-4:30pm Monday Friday.
Knowledge, Skills & Experience:
Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)
Excellent IT skills MS Word and Excel
Sailing experience
Experience in yacht manufacturing and systems
Excellent verbal and written communication, and interpersonal skills, as this role is customer facing
Ability to build good relationships with customers
Ability to communicates and demonstrate skills with customers, employees, contractors and the extended team
Self-motivated with the ability to manage and plan multiple activities effectively
Methodical approach to work
Excellent analytical and problem solving skills
High level of attention to detail
Able to work to schedule within a fast-paced environment
You must have a full driving license and the ability to travel to different sites/locations
Main Responsibilities of the Warranty Manager role:
Be the first point of contact for calls for warranty service on new yachts
Help co-ordinate labour, materials, sub-contractors and other resources to resolve issues, keeping customers fully informed of progress whilst setting realistic expectations of the outcome
Process warranty claims, identifying opportunities to recharge costs to suppliers/subcontractors
Feedback and liase with Quality and Supply Chain regarding issues of supplier poor performance
Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues in the future
Utilise 8D and other problem-solving tools to implement solutions to on-going problems
Monitor cost of warranty and produce reports as required
Occasional out of hours contact to ensure issues are resolved where required.
For further details regarding this exciting opportunity please forward a copy of your CV today!
Todd Hayes Ltd is an equal opportunities employer.
Due to the large number of applications, we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.
If we can take your application further, we will of course be in touch. xxuwjjq
Todd Hayes is acting as an Employment Business in relation to this vacancy.
Todd Hayes Ltd