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Job Summary
Looking for more than just another job? Join a fast‑paced, dynamic, and ever‑evolving service where every day brings a new challenge and a chance to make a real difference.
Ask Yourself
* Can you support someone experiencing a mental health crisis?
* Could you reassure a parent whose child has had a minor head injury?
* Are you able to assist someone with a sore throat or toothache?
* Could you respond calmly and effectively to someone having a stroke or heart attack?
At NHS 111, you'll handle a wide variety of calls – no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Important Information
* This is an office‑based position at our Bicester location – remote or home working is not available.
* This role is not eligible for visa sponsorship.
* Fixed part‑time rotas are available based on current service needs.
* We're currently welcoming new team members for our upcoming training courses in December & January.
Apply today to secure your spot and start your journey with us!
Main Duties of the Job
You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care.
Training and Development
We offer a full 6‑week training programme including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
About Us
SCAS is part of the NHS. We offer a competitive hourly rate of £12.79 per hour with unsocial allowances for night, weekend and public holidays. Additional benefits include:
* All day Saturday and Sunday – plus public holidays – time plus 35% (currently £17.26 per hour) or 69% (currently £21.61 per hour).
* 27 days holiday plus bank holiday, rising to 33 days pro‑rata for part‑time.
* Enrolment into the NHS pension scheme.
* Access to many discounts including supermarkets, car lease, holidays, restaurants and more.
* Part‑time and full‑time hours available on rota basis.
* Free car parking.
* Employee assistance programme.
Role Information
* Reference number: 195‑25‑HANHPTCLA‑X
* Location: Northern House, Unit 7 Talisman Business Park, Bicester, OX26 6HR
* Contract: Permanent – Part‑time
* Pay: £24,937 to £26,598 per annum pro‑rata.
* Band: 3
* Working pattern: Part‑time
* Salary: £24,937 to £26,598 annually pro‑rata.
* Pay scheme: Agenda for change.
Recruitment Process
1. Online application – submit answers explaining how you meet the essential and desirable criteria.
2. Online assessment – listening, understanding, critical thinking, and problem‑solving skills assessed via webcam and computer.
3. Online interview – speak with a 111 Health Advisor Call Handler about your experience and learn more about the role.
Essential Qualifications and Training
* Good all‑round education (e.g., 2 GCSEs equivalent to grade 4 or above including English) or equivalent demonstrable experience.
* For safeguarding reasons this role is only open to people aged over 18 years.
Desirable Qualifications
* NHS Pathways trained.
* NVQ 2/3 Customer Services or equivalent.
Knowledge and Experience
* Experience in a customer/patient services environment dealing with the general public.
* Experience using a computerised system.
* Experience using a telephone as a regular means of communication.
Desirable Experience
* Experience in a call centre environment.
* Geographical knowledge of the operational area.
* Experience of working rotating shifts.
* Previous experience in the voluntary or health sector.
* Previous experience of patient care.
* Knowledge of first aid and/or anatomy.
Disability Support
If you have any queries relating to disability and the role or recruitment process, please get in touch at the contact details provided. South Central Ambulance Service reserves the right to close the campaign earlier than the advertised closing date.
Employer Details
South Central Ambulance Service NHS Foundation Trust
Northern House, Unit 7 Talisman Business Park, Bicester, OX26 6HR
Website: https://scasjobs.co.uk/
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Health Care Provider
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