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Housing hub services officer - part time (home based)

West Bromwich
Dimensions (UK) Ltd.
Service
Posted: 16 August
Offer description

Dimensions Housing Service's centralised Housing Hub Team (HHT) is the first point of contact for tenants, Dimensions support colleagues/teams, and external callers. The Housing Hub Services Officers (HHSO) manage telephone and email communication, offer initial advice, and redirect callers to colleagues across Dimensions. They manage property maintenance requests by diagnosing repair needs and placing orders with contractors. They provide a housing advisory service to Dimensions Operations teams, order property compliance works, and monitor service delivery and tenant satisfaction.


Main duties include:

1. Providing landlord services to tenants and advice/support to Dimensions colleagues by handling calls and emails into the Housing Hub and Dimensions.
2. Managing all enquiries individually and as part of a team with a customer-focused attitude, aiming to resolve enquiries at first point of contact.
3. Collaborating with colleagues across Dimensions to effectively manage all non-housing enquiries.
4. Raising work orders for housing repairs, compliance, and service chargeable services such as garden works and white goods received via phone or email.


Candidate requirements:

* Proven ability to manage incoming calls and maintain strong outbound call performance.
* Experience working within a housing association environment.
* Ability to follow management guidance and processes.
* Understanding of interactions between departments within a housing association and/or a care and support provider.
* Disability Confident employer commitment, guaranteeing interviews to disabled applicants meeting minimum criteria.

Dimensions is proud to be a Great Places To Work accredited organisation in 2025, for 7 consecutive years. We are committed to employing and supporting disabled employees, offering support to complete applications and providing BSL translated recruitment videos. To support your application, please contact the Resourcing Consultant Team at 03003039150.

The full-time salary is £29,706.00, with a pro-rata salary of £17,823.60 for 22.5 hours.

Closing date: This advert may close early due to high demand. Interviews will be held on 9th September via Microsoft Teams.


Benefits include:

* Up to 35 days' annual leave including bank holidays
* Staff discount shopping scheme 'Rewarding Dimensions'
* Salary advance scheme up to 50%
* Employee Assistance Programme
* Pension scheme
* Long Service Awards
* Qualification scheme
* Employee recognition scheme 'Inspiring People'
* Discounted health and dental cover
* Life Assurance
* Bike to Work Scheme
* Season Ticket Loan
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