An Excellent opportunity has arisen at North Devon's Premier Hotel to join our reception team.
The hotel receptionist serves as the first point of contact for all guests at our hotel & spa. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the hotel receptionist's attitude and behavior should reflect that at all times.
The role includes the following duties:
* Greet all guests and assist them with check-in and check-out
* Maintain a positive attitude and friendly demeanor
* Respond to all guest questions and requests
* Answer and forward phone calls
* Manage guest bookings and reservations for the hotel & spa
* Keep a tidy and orderly workspace
* Assist with administrative and clerical tasks as needed
* Answering phones and emails
* Point of contact for guests in the hotel
* Involved in Breakfast-Lunch services if Required
* Bringing a mature and pleasant welcome to our guests experience
The following requirements are expected:
* Solid written and verbal communication skills
* Fluency in English
* Ability to maintain a positive, friendly attitude even under high pressure
* Excellent organizational and multitasking skills
* Professional attitude and appearance
* Proficient in Microsoft Office and other necessary computer programs (training on our hotel management and spa programs will be given)
The hours for this job will be mainly 9am-5.30pm 5 days a week- will include weekends and bank holidays, the days will be on a rota basis.
Job Types: Full-time, Permanent
Pay: £25,500.00-£27,500.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Ability to commute/relocate:
* Umberleigh EX37 9NA: reliably commute or plan to relocate before starting work (required)
Work Location: In person