Description Our Stockport office is seeking a Customer Service Advisor to join our Technical Helpdesk team. If you are passionate about helping customers resolve technical issues and are looking for an opportunity to grow in a rewarding field, we want to hear from you! Benefits of being our Customer Service Advisor: Excellent Basic Salary of £25,396 Work from home during weekend shifts Competitive Uncapped Commission structure Our offices are minutes away from all public transport links and on-site parking In depth Training and Development with the opportunity to progress your career Incredible events and incentives 40 Hour week – Shifts during the hours of Monday – Sunday 8am to 7pm Responsibilities for our Customer Service Advisor: Technical Issue Resolution: Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions. Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction. Product Knowledge: Develop a deep understanding of our payment terminal products and stay up-to-date with technical advancements to assist customers effectively. Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow-up actions. Team Work: Collaborate with colleagues and other departments to escalate and resolve complex technical issues, ensuring a seamless customer experience. Requirements for our Customer Service Advisor: Previous customer service experience, preferably in a fast paced – high pressure role. Ability to use multiple technical platforms simultaneously so very string IT skills required Strong problem-solving skills and technical aptitude. Excellent communication and attention to detail skills, both written and verbal. Ability to work effectively in a fast-paced environment. Flexibility to work within the specified shifts, including weekends.