The Order Fulfilment & Warehouse Manager role at Glassworks London leads the warehouse team in daily order fulfilment and warehouse activities. Reporting to the CEO, this position is ideal for someone who thrives in a fast-paced environment and has leadership experience across stock room/warehouse and ecommerce order fulfilment. The ideal candidate will lead the team to exceed order fulfilment standards and achieve productivity metrics with speed and accuracy.
Work Schedule: This role is based at the head office in Haggerston, London. The contract is for 40 working hours per week scheduled Mondays to Sundays between 7am and 8pm.
Responsibilities
* Lead daily order fulfilment: pick, pack, and dispatch with accuracy and to brand standards.
* Manage courier claims for lost/damaged parcels.
* Manage all inbound/outbound stock transfers (QC, organisation, documentation).
* Process customer returns in line with company policies.
* Support the customer service team with customer queries.
* Lead regular stock takes and ensure inventory accuracy.
* Handle faulty item workflows: logging, repairs, and reintegration.
* Oversee stock write-offs in line with finance/ops guidelines.
* Develop junior team members and manage warehouse organisation.
* Maintain a supply list, ensuring adequate levels of all supplies, as well as a clean, efficient workspace.
* Report on daily KPIs and drive improvements.
Job Requirements
* 3+ years’ experience in fulfilment and/or stock room/small warehouse management, with at least 1 year in a leadership role.
* Proven track record of driving productivity KPIs and maintaining strong department standards.
* Proven ability to lead and manage a team effectively, ensuring productivity and maintaining high morale.
* Highly organised with excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment.
* Familiar with inventory systems and courier platforms.
* Calm, efficient, and full of enthusiasm, even on the busiest days.
* A proactive problem-solver with a hands-on approach to stock operations.
Role Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Strategy/Planning and Information Technology
* Industries: Retail Apparel and Fashion
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