Full Time - 3 Year Fixed Term Contract. You'll provide frontline support to residents by:
* Assessing Crisis & Resilience Fund applications and making fair, proportionate decisions
* Managing a caseload and supporting residents towards achieving financial stability and resilience
* Explaining support options clearly
* Helping residents maximise income and access appropriate services
* Providing basic budgeting and money‑management support
* Working closely with council services, Citizens Advice, and voluntary sector partners
* Keeping accurate records and handling sensitive information responsibly
Qualifications
* Recent experience working in a customer‑facing support role, engaging directly with customers or members of the public
* Knowledge of financial support schemes administered by Local Authorities and an understanding of voluntary sector services that support residents in financial hardship
* Strong communication skills, able to convey information clearly and confidently, with a wide range of people
* Ability to explain complex information in a straightforward, empathetic way
* Good organisational skills and the ability to manage workloads effectively, meeting demanding deadlines
* Capability to work well both independently and as part of a team
* Understanding of the cost‑of‑living challenges faced by people and causes of financial hardship
* Demonstrated commitment to safeguarding, equality, confidentiality, and customer care
* Good standard of education, including GCSE Maths and English (or equivalent)
Benefits
* Generous annual leave of up to 34 days per year
* Hybrid Working (where appropriate)
* Flexible working hours (where appropriate)
* Membership of the Local Government Pension Scheme
* Access to numerous other salary sacrifice schemes
* Access to our employee health and wellbeing platform, which includes a range of staff benefits such as spreading the cost of home and electronics, a bike shop, a car scheme, gym membership, and lifestyle savings
* A range of Staff Network groups
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