AW Surgeries is looking to appoint a friendly andwell-organised receptions to join our team. This important role supports thedaily running of the practice by greeting patients, managing appointments and toprovide an efficient and friendly service to patients attending the practicefor their appointments or when accessing medical requirements like blood labelsor fit notes. Offering support anddirection to patients in a courteous and friendly manor and making sure thatcommunication between patients, members of the Primary Health care team isefficient and effective.
The successful candidate will be confident in working in a fast-paced environment, have excellent communication skills, confident using IT systems, able to multitask in a fast-paced environment and be committed to delivering high-quality patient care. Confidentiality, professionalism, and excellent customer service are essential, as the role plays a key part in ensuring the smooth and efficient running of the practice reception. Previous administrative or receptionist experience, particularly within a healthcare setting, is desirable.
The hours would be as follows:
Main duties of the job
Ensure an efficient and effective receptionservice is provided to patients and any other visitors to the practice.
Handling enquiries from patients both in personand over the phone and ensuring messages are passed on accurately and promptly
Deal with all general enquiries, explainprocedures and support patients when needed.
Providing clerical assistance to the practice asand when required photocopying and scanning.
Keep the waiting room and reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
Updating notice boards ready for next daysappointments
Topping up medical supplies in clinical roomsready for next days appointments.
Processing and distributing incoming andoutgoing mail.
Managing and processing repeat prescriptionrequests.
Managing and processing fit note requests.
Provide administration support to Admin team.
Providing cover and support colleagues whenrequired to maintain service levels.
Working in accordance with practice protocols,safeguarding principles and confidentiality policies.
You will be expected to undertake a variety of reception and admin duties to assist in the smooth running and operation of the practice, including the provision of clerical support to clinical staff and other members of the practice team, whilst projecting a positive and friendly image to patients and other visitors either face to face or via the telephones.
About us
AW Surgeries have two surgeries basedin Brierley Hill at Albion Street and Withymoor, Squires Court. We have apractice size of 17,000 patients. Ourteam consists of 7 GP partners, 1 salaried GP, 2 ANPs, 4 Nurses, 1 HCAs and 25 highly qualified and experienced Admin staff. As part of our Primary care network we alsohave working alongside us, Listening and Guidance, Podiatrist, Midwife andpharmacists.
We are a Teaching General Practiceworking with the University of Birmingham to train medical students from allclinical disciplines. We work closelywith our 6 neighbouring practices as part of the Brierley Hill and AmblecotePrimary Care Network.
Job responsibilities
Clinical responsibilities:
In accordance with the practice timetable, asagreed, the post-holder will make themselves available to undertake a varietyof duties, including surgery consultations, telephone consultations andqueries, visiting patients at home, checking and signing repeat prescriptionsand dealing with queries, paperwork and correspondence in a timely fashion
Making professional, autonomous decisions inrelation to presenting problems, whether self-referred or referred from otherhealth care workers within the organisation
Assessing the health care needs of patients withundifferentiated and undiagnosed problems
Screening patients for disease risk factors andearly signs of illness
Developing care plans for health in consultationwith patients and in line with current practice disease management protocols
Providing counselling and health education
Admitting or discharging patients to and from thecaseload and referring to other care providers as appropriate
Recording clear and contemporaneous consultationnotes to agreed standards
Compiling and issuing computer-generated acute andrepeat prescriptions (avoiding hand-written prescriptions whenever possible)
Prescribing in accordance with the practiceprescribing formulary (or generically) whenever this is clinically appropriate
In general, the post-holder will be expected toundertake all the normal duties and responsibilities associated with a GPworking within primary care.
Person Specification
Experience
* Previous experience in a receptionist, administrative or customer facing role.
* Experience using IT systems confidently, including email, Microsoft office and data entry
* Experienced in handling enquiries both by telephone and face to face.
* Ability to maintain confidentiality and handle sensitive information appropriately
* Experience of working in a GP surgery, NHS or healthcare setting
* Experience using EMIS, Docman, footfall
* Experience processing prescriptions and medical correspondence
Qualifications
* Educated to GCSE Grade A to C in English and Maths
* Ability to demonstrate accurate written and verbal communications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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