Student Services Assistant
Reference Number: JR249210
Location: Oxford
Working Pattern: Full time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £24,000 per annum
We are looking for a Student Services Assistant to join our team.
At Kaplan International Languages London, we’re looking for an outstanding customer service professional to join our team as a Student Services Assistant.
Based on the frontline reception area of our school, you’ll be assisting and working alongside the Student Services Manager, taking care of all general customer service queries, student finance and day-to-day student administration. You’ll ensure that students have an excellent Kaplan experience and that their welfare is always a high priority.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https:///mv2br9h4
What you’ll bring to the role
1. Experience in administration work (preferably in an ELT environment).
2. Experience in working in a customer-facing environment.
3. Ability to deal with and resolve a high volume of queries efficiently.
4. Ability to find and present solutions.
5. Ability to relate to and build rapport with international students.
6. Ability to use initiative and make decisions when required.
7. Ability to work effectively on an individual basis and as a member of a team.
8. Ability to manage and implement change.
What we do
Every year,Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
9. 28 days annual leave*
10. Big discounts on Kaplan courses for you and your family
11. 24/7 confidential helpline providing counselling and other support services
12. Company pension contributions
13. Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
14. Medicash Health Cash Plan
*