OverviewAbout Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world.Why join us? Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. We balance productivity with self-care and offer a vibrant and dynamic work environment along with a multitude of benefits.
If this sounds right up your alley, please submit an application.Also, Why Workato? Business Insider named us an “enterprise startup to bet your career on”; Forbes’ Cloud 100 named us among the top 100 private cloud companies; Deloitte Tech Fast 500 ranked us among the fastest growing tech companies in the Bay Area and North America; Quartz ranked us as the #1 best company for remote workers.
ResponsibilitiesWe are looking for an exceptional Principal Strategic Architect to join our growing team. In this role, you will be responsible to:Executive Advisory & Flagship Account LeadershipServe as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholdersOwn the long-term customer architecture and automation strategy, aligned to business priorities and enterprise standardsLead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisionsAct as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accountsAI, Agentic Automation & Enterprise MCP StrategyShape and guide customers’ AI and agentic automation journeys, leveraging Workato’s AI capabilities and ecosystemAdvise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automationPartner with customer executives to define enterprise MCP (Model Context Platform / orchestration) strategies, including:Context management across applications, data, and workflowsSecure orchestration of AI agents and automationsGovernance, observability, and lifecycle management for AI-driven systemsAlign AI and agentic initiatives with enterprise security, compliance, and risk requirementsTranslate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomesExpansion, Value Realization & Commercial ImpactDrive software expansion, adoption depth, and renewal confidence through strategic advisory and roadmap alignmentIdentify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformationPartner with Account Executives and Customer Success leadership on account strategy, risk mitigation, and executive alignmentTrack, articulate, and executive-report value realization outcomes linked to Workato adoptionStrategic Consulting & Advisory DeliveryLead high-impact professional services engagements requiring executive-level judgment and architectural depthApply and evolve Workato advisory methodologies, including GEARS and Embedded Product Guide, across customer environmentsGuide customers through:Enterprise automation and integration target-state definitionPrioritization of integration, automation, and AI use casesAdvanced prototyping and accelerator-led deliveryRecipe and agent lifecycle management best practicesAdvise on enterprise operating models that enable scalable automation and AI adoptionArchitecture Governance & Decision AuthorityDefine and enforce architecture principles, standards, and guardrails across customer implementationsAct as escalation authority for non-standard architectures, AI design exceptions, and complex trade-offsGuide customers on governance models covering integration, automation, and AI agentsEnsure solutions are scalable, secure, and aligned with long-term enterprise architecture objectivesFrameworks, Thought Leadership & EnablementContribute to the evolution of Workato’s architecture frameworks, AI patterns, and best practicesCreate reusable executive-level assets such as reference architectures, strategy decks, and white papersServe as a Workato evangelist, articulating platform value across automation, integration, and AIMentor and enable Strategic Advisors, Technical Architects, and extended post-sales teamsSupport partner enablement and delivery excellence across the Workato ecosystemRequirementsBachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture roleDemonstrated experience advising C-level executives on technology strategy and enterprise transformationStrong understanding of enterprise security, governance, and operating modelsProven track record of driving platform expansion and value realization through professional servicesExcellent executive communication skills, including board-level presentations and strategic documentationAbility to operate independently in complex, ambiguous environments and take ownership of outcomesTravel to the client site up to 50%, but may be higher or lower based on prevailing circumstancesPreferredMaster’s (but not required) in Computer Science, Software Engineering, Business, or in a related field. Bachelor’s degrees and those with non-traditional but similar proven experiences may also apply.Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, DatabasesKnowledge of AWS, Azure, and GCPExperience having worked in a start-up environment(REQ ID: 2608)
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