A leading IT consultancy is seeking a proactive Service Desk Analyst to provide first line support to clients across the UK. The role involves resolving IT queries, managing tickets, and collaborating with internal teams to enhance IT performance. Successful candidates will have a background in customer support within a technical context, and knowledge of tools like Dynamics or ServiceNow is desirable. The position offers a competitive salary in a friendly, cutting-edge environment with excellent career progression. #J-18808-Ljbffr