Job summary
Are you friendly, efficient, and enjoy working with people? We are looking for a welcoming and organised individual to join our lovely reception team!
This exciting new position will be based across two surgeries in Mullion and Constantine, offering variety and the chance to be part of a close-knit, supportive team.
At our practice, we pride ourselves on creating a positive and caring environment for both patients and staff. If youre someone who loves helping others, thrives in a busy setting, and is eager to make a real difference, we would love to hear from you!
Main duties of the job
As a Medical Receptionist, you will be the friendly first point of contact for our patients. Your role will include:
* Answering incoming phone calls promptly and professionally, providing helpful information and directing queries as needed
* Warmly welcoming patients as they arrive at our surgeries, ensuring they feel comfortable and supported
* Managing appointment bookings efficiently, helping patients find suitable times and coordinating with clinical staff to optimize the schedule
* Proactively working through waiting lists to ensure patients receive timely appointments and care
* Assisting with some administrative tasks such as filing and maintaining accurate patient records
* Collaborating closely with other members of our healthcare team to support smooth daily operations and excellent patient care
Your attention to detail, friendly manner, and ability to multitask will help keep our practice running smoothly and provide the best possible experience for our patients.
About us
* A friendly and inclusive workplace
* Opportunities to develop your skills
* The chance to work across two beautiful locations
* Supportive colleagues who value your contribution
If youre ready to join a team that truly cares, apply today and become part of our community-focused practice!
Details Date posted
14 August 2025
Pay scheme
Other
Salary
Depending on experience From £12.21
Contract
Permanent
Working pattern
Part-time
Reference number
A0735-25-0005
Job locations
Nansmellyon Road
Mullion
Helston
Cornwall
TR12 7DQ
Constantine Surgery
9 Bowling Green
Constantine
Falmouth
Cornwall
TR11 5AP
Job description Job responsibilities
JOB DESCRIPTION FOR PRACTICE RECEPTIONIST MULLION & CONSTANTINE GROUP PRACTICE
Main purpose: Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Duties and responsibilities:
Administration
* To have a thorough knowledge of all practice policies and procedures
* To work in accordance with written protocols
* Pulling and filing notes for surgeries and updating as necessary
* Dealing with Royal Mail post and NHS courier post as necessary
* Photocopy as requested
Reception
* Receiving patients consulting with members of the practice team
* Handing completed repeat prescriptions to patients and checking names and addresses
Appointments
* Process appointment requests and amendments for today and future appointments from patients by telephone and in person
* Deal with home visit requests
* Amend or delete patients appointments as necessary
* Arrange District Nurse visits for patients
Computer
* Registration of new patients check identity
* Advise patients of change of address if within practice catchment area
* Process requests for patient online access in accordance with practice guidelines
Telephone
* Have working knowledge of telephone and bleep system during and after hours
* Manage all incoming calls into reception, advise and allocate accordingly
Other Tasks
* Act in accordance with policies and procedures in the event of a fire alarm regarding patient safety
* Ensure building security have thorough knowledge of doors, windows, and alarm
* Any other tasks as directed
Confidentiality:
* In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and Safety: The post-holder will assist in promoting and maintaining their own and others health, safety, and security as defined in the practice health and safety policy, the practice health and safety manual, and the practice infection control policy and published procedures. This will include:
* Using personal security systems within the workplace according to practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Acting on health and safety hazards and infection hazards immediately when recognised
* Keeping own work areas and general patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
* Reporting potential risks identified
Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
* Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
* Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights
Personal and Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment. Such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality: The post-holder will strive to maintain quality within the practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload, and resources
Communication: The post-holder should recognise the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services: The post-holder will:
* Apply practice policies, standards, and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
Job description Job responsibilities
JOB DESCRIPTION FOR PRACTICE RECEPTIONIST MULLION & CONSTANTINE GROUP PRACTICE
Main purpose: Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Duties and responsibilities:
Administration
* To have a thorough knowledge of all practice policies and procedures
* To work in accordance with written protocols
* Pulling and filing notes for surgeries and updating as necessary
* Dealing with Royal Mail post and NHS courier post as necessary
* Photocopy as requested
Reception
* Receiving patients consulting with members of the practice team
* Handing completed repeat prescriptions to patients and checking names and addresses
Appointments
* Process appointment requests and amendments for today and future appointments from patients by telephone and in person
* Deal with home visit requests
* Amend or delete patients appointments as necessary
* Arrange District Nurse visits for patients
Computer
* Registration of new patients check identity
* Advise patients of change of address if within practice catchment area
* Process requests for patient online access in accordance with practice guidelines
Telephone
* Have working knowledge of telephone and bleep system during and after hours
* Manage all incoming calls into reception, advise and allocate accordingly
Other Tasks
* Act in accordance with policies and procedures in the event of a fire alarm regarding patient safety
* Ensure building security have thorough knowledge of doors, windows, and alarm
* Any other tasks as directed
Confidentiality:
* In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and Safety: The post-holder will assist in promoting and maintaining their own and others health, safety, and security as defined in the practice health and safety policy, the practice health and safety manual, and the practice infection control policy and published procedures. This will include:
* Using personal security systems within the workplace according to practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Acting on health and safety hazards and infection hazards immediately when recognised
* Keeping own work areas and general patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
* Reporting potential risks identified
Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
* Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
* Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights
Personal and Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment. Such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality: The post-holder will strive to maintain quality within the practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload, and resources
Communication: The post-holder should recognise the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services: The post-holder will:
* Apply practice policies, standards, and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
Person Specification Qualifications Essential
* Good standard of education (e.g., GCSEs or equivalent)
* Basic IT skills including use of Microsoft Office
Desirable
* Qualification in Medical Administration or Reception
* Customer service or healthcare-related qualification
* Experience using SystmOne
Experience Essential
* Excellent communication skills, both verbal and written
* Strong organisational skills and ability to multitask
* Friendly, approachable manner and ability to work under pressure
* Ability to maintain confidentiality and demonstrate professionalism
Desirable
* Ability to use additional practice software tools
Person Specification Qualifications Essential
* Good standard of education (e.g., GCSEs or equivalent)
* Basic IT skills including use of Microsoft Office
Desirable
* Qualification in Medical Administration or Reception
* Customer service or healthcare-related qualification
* Experience using SystmOne
Experience Essential
* Excellent communication skills, both verbal and written
* Strong organisational skills and ability to multitask
* Friendly, approachable manner and ability to work under pressure
* Ability to maintain confidentiality and demonstrate professionalism
Desirable
* Ability to use additional practice software tools
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
MULLION & CONSTANTINE GROUP PRACTICE
Address
Nansmellyon Road
Mullion
Helston
Cornwall
TR12 7DQ
Employer's website
https://mullionhealthcentre.co.uk (Opens in a new tab)
Employer details Employer name
MULLION & CONSTANTINE GROUP PRACTICE
Address
Nansmellyon Road
Mullion
Helston
Cornwall
TR12 7DQ
Employer's website
https://mullionhealthcentre.co.uk (Opens in a new tab)
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