Overview
As an Onboarding Sales Manager, you will lead and coordinate assurance activities across all sales distribution channels—intermediary and direct—ensuring operational consistency, risk mitigation, and alignment with Together’s strategic priorities. This role combines technical oversight of intermediary onboarding and panel management with operational planning and coordination, acting as a central point for distribution-related queries.
Responsibilities
* Provide key stakeholders, both internal and external, with advice and guidance on all non-sales led intermediary activity. Provide influence/recommendations on decisions where appropriate
* Manage and evolve the accreditation and registration processes for intermediary relationships including Packagers, Introducers and Mortgage Clubs & Networks
* Operational management of the Intermediary Assurance Officers and support the Team in developing key personal and team skills
* Maintain and update team operational documentation, SOPs, and process guides
* Coordinate daily operational activities spanning oversight and the wider sales distribution channels
* Assist in preparation, communication and training materials for operational changes that impact sales distribution
* Maintain the Unable to Trade Register (UTTR) to enable effective management of registration and accreditation processes
* Review and work closely with the Financial Crime team in the management of Information From Lender reports via National Hunter and agree required action
* Support the delivery of the monthly IOP meeting (preparation of MI pack, root cause analysis, commentary, agenda, actions and notes)
* Contribute to the continuous improvement and development of the Intermediary Oversight team output
Qualifications
Essential
* Strong interpersonal and communication skills to advise and influence internal and external stakeholders on non-sales intermediary activities
* Experience in maintaining and evolving accreditation, registration, and assurance processes, with a focus on risk mitigation and compliance
* Ability to lead and develop a team, fostering growth in both individual and collective capabilities
* Skilled in root cause analysis, MI preparation, and driving continuous improvement through deep-dive reviews and structured feedback loops
* Ability to manage daily operational activities across multiple sales distribution channels, ensuring consistency and alignment with strategic goals
Desirable
* Previous experience in a Compliance/monitoring role
* Knowledge of relevant regulations (desirable but not essential)
* Strong analytical skills
* Relevant CeMAP or equivalent qualification
* In-depth knowledge of the Intermediary network
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion regarding your suitability for the role.
Benefits
* 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
* Free access to company holiday homes
* Buy & sell holidays
* Discretionary annual bonus plus an additional Shared Reward Bonus
* Matched pension contribution
* Health cash plan plus Private medical insurance
* Life assurance and Critical illness cover
* Travel season ticket loans and Ride to work scheme
* Free local gym access
* Local bar / restaurant discounts
Additional Information
Together embraces diversity and inclusion, and is proud to be an equal opportunity workplace. We welcome difference and value colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you need support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be used to help you be at your best through this process.
Click here for more information on our Recruitment Process. Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
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