Our Regional Customer Relationship Manager is looking to recruit a first class Account Manager to join their highly skilled and high performing team. In this role you will look after 75 -100 designated portfolios for customers that spend in the region of £1 - £5K per week with DPD. You will develop each account through high level sales, through close, proactive account management and applications of the partnering process.Your key responsibilities will include:
* Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
* Maintaining/updating information via SalesForce
* Developing multi-functional and multi-level business relationships with customers organisations
* Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline
* Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
* Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
* Identifying and managing the resolution of customer problems to underpin long term account retention
* Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals
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