We have an exciting opportunity to join our team as a Crematorium Administrator on a 12 month temp contract.
Standard core hours are Monday to Friday, 08:30 to 17:00. However, depending on business needs, you may be required to work between Monday and Saturday, within the hours of 06:00 to 20:00.
You’ll be an integral part of the team, supporting the day-to-day operation of the Crematorium and providing an outstanding service to families. Working as part of a small team, you’ll provide a courteous, efficient, effective and dignified service to all clients through the arrangement and delivery of funerals, memorialisation and aftercare service.
What you’ll get...
* 20% colleague discount in our retail shops
* Health & dental cash plans
* 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
* Employee Assistance Programme
* Life insurance & NEST pension
* Financial wellbeing tools & share incentive scheme
* Cycle-to-work & Electric Vehicle schemes
* Training & development opportunities
What to expect...
* Manage, support and process all enquiries from members of the public and clients, accurately processing all the necessary arrangements for cremations.
* Be responsible for the diary and all administration systems ensuring the smooth operation of the crematorium.
* Promote, arrange and administer cremation services, memorialisation orders and aftercare services in-line with, statutory legislation.
* Liaise with and assist funeral directors, clergy/officiants, the bereaved and members of the public and provide the highest possible standards of service.
* Ensure all required documentation is completed and/or received in compliance with Company rules, regulations and statutory legislation. Liaising with external agencies and authorities as required.
* Receive payments from clients and complete the administration of financial documentation.
* Be responsible for the security of petty cash, premises and company equipment.
* Undertake any other duties that may reasonably be required in support of the Crematorium operation as required.
* Being proactive in community activities to promote the Crematorium and End of life services.
What we’re looking for...
* IT literate and a competent user of MS Office.
* Great communication skills.
* Customer facing experience.
* Excellent administration and organisational skills with strong attention to detail.
* Can display resilience and be comfortable working independently and as part of a team.
* High level of understanding, empathy, and compassion.
Training...
* Previous experience within the funeral industry is not required as we’ll provide full training.
* Travel to other sites will be required.
About Us...
We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.
Recruitment Process...
* Make your application
* If you're successful, we'll contact you to arrange a telephone interview
* If you're successful, we'll arrange an on site interview and review your Eligibility to Work in the UK documentation
* Feedback and next steps
Successful candidates will undergo a DBS check as part of compliance requirements.
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