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Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You'll Do:
* Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
* Safety First: Maintain security and safety procedures throughout the night.
* Security Checks: Perform regular security checks to keep our hotel safe.
* Support Staff: Provide general support to hotel staff during the night shift.
* Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
* Room Setup: Set up meeting rooms and other areas as needed.
* Food & Beverage Service: Serve food and beverages to guests when required.
* Check-In/Out: Handle guest check-ins and check-outs as needed.
* Emergency Response: Manage any emergency situations that occur.
* Reporting: Prepare reports for senior management as required.
Benefits:
* Employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
* Eye care benefits.
* Free legal & money advice.
* Counseling sessions.
* Cycle to work scheme.
* Wellbeing tips and support including fitness videos, recipes, and health advice.
* Wellbeing podcasts and TV.
* Breathing exercises.
* 24/7 advice and support line.
* Team rewards & recognition.
* Free meals on duty.
* Free parking.
Ideal Candidate:
* Previous experience in a hotel or similar environment, preferably in a night team role.
* Excellent customer service skills and a friendly, professional demeanor.
* Strong communication and interpersonal skills.
* Understanding of safety and security procedures.
* Ability to stay calm and composed under pressure.
* Flexible and adaptable, able to work evenings and weekends.
* Good organizational skills and attention to detail.
About the Hotel:
Welcome to the original railway hotel, established in 1860, offering a stylish escape and a luxurious base to explore Chester and beyond. Renowned for its heritage, stunning public areas, and amenities including a terrace, conference rooms, and 218 bedrooms with modern comforts.
About Us:
Join LGH Hotels Management, a growing portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. We offer exciting careers in hospitality and opportunities to shape the future of the industry.
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