We are looking for a proactive and technically skilled individual to support, enhance, and develop our software applications and databases. In this role, you will play a key part in ensuring our systems operate efficiently, our data is reliable, and our users receive an outstanding service experience.
What You'll Do
* Provide development and support for software applications, databases, and reporting solutions.
* Monitor Service Desk activity, resolve support requests in a timely manner, and maintain high levels of customer satisfaction.
* Contribute to forward planning for infrastructure requirements, capacity, and availability based on business software needs.
* Play a key role in business continuity and disaster recovery planning, ensuring systems are robust and risk‑resilient.
* Support financial and operational processes through reliable, well‑maintained information systems.
Key Responsibilities
* Diagnose and resolve software incidents across a range of software applications.
* Provide user administration for the ERP system and bespoke applications in use.
* Create, develop and maintain bespoke in‑house systems in line with defined business requirements.
* Maintain IT Security Documentation.
* Keep abreast of security vulnerabilities and apply software patches to in‑house applications.
* Ensure licensing compliance is always maintained.
* Assist all users with any logged IT related incidents when requested.
* Accurately record, update and document requests using the IT service desk system.
Qualifications and Skills Required
* Good understanding of programming languages (such as Studio.Net or similar) and SQL/DBA skills:
o VB.Net (current systems), C# or equivalent or ASP.Net for future developments if required.
o SQL Server, management and T‑SQL coding.
o Oracle Database, management and PL/SQL coding.
* Prior knowledge of ERP systems (such as IFS) preferred but not essential.
* SAP Crystal Reports skills (within IFS).
* Some knowledge of MS Office (Excel / macros - VB6 based), preferred but not essential.
* Atlassian Jira and Confluence knowledge, preferred but not essential.
* Qlik Sense development, preferred but not essential.
* Novacura Flow development, preferred but not essential.
* Basic understanding of Microsoft networks, Active Directory a benefit, some Linux also.
Qualifications
* GCSE Grade A-C/9-4 Maths, English and a Computing related subject or equivalent.
* Computing Diploma or equivalent.
Desirable
* Degree at minimum 2:1, or equivalent, in a Computing related subject.
* Knowledge of HMG accreditation processes within the Defence Industry, preferably with experience of designing and documenting ISO 27001 compliant systems and procedures.
Additional Requirements
* Driving License.
* Travel to alternative locations in the UK (and rarely but potentially abroad) as required.
* Out of hours work may be required in line with the support needs of the business from time to time.
Note: All candidates must meet the security vetting requirements relevant to the role. For reasons of national security, applicants must be British nationals. Dual nationals may be permitted in exceptional circumstances.
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