Salary: £12.21 - £13.69 per hour Type: Full Time Region: UK - North West Town/City: Salford, Greater Manchester Posted: 21/10/2025 Reference: JW-CCA-3_1761061415 Job Description OOH Helpdesk Operator Job Type: Temp - Perm Start date: Immediate/Notice period Location: Salford Salary: £25,500 - £26,000 Job Description: An exciting opportunity has become available for an Out-of-Hours (OOH) Helpdesk Operator to join a busy Help-desk team based in Salford. This is a fantastic role for someone with experience in a fast-paced help-desk or customer service environment who is looking for long-term stability, with the opportunity to go permanent. The successful candidate must be available for weekend work. Our client is seeking a hardworking, reliable, and professional candidate who is confident handling customer queries, logging jobs, and providing excellent service under pressure. Working hours Part-Time Option Days: Saturday & Sunday Hours: 8:00am - 5:00pm (Flexible) Full-Time Option Days: Saturday & Sunday plus 3 weekdays Hours: 8:00am - 5:00pm (Flexible) Daily Responsibilities Will Include Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each Service request into the appropriate systems Provide a level of customer service which meets or exceeds the service commitment Accurately record details of all Service Requests Exhibit clear and professional behaviour when communicating via telephone or mail To achieve a high degree of customer and supplier satisfaction Requirements For The Role Willing and able to work weekends Customer Service/Help-desk experience Good Communication Knowledge of computer databases and their applications Planning and Organising Analytical Thinking If you are interested in the role, please send your CV or call Jess on 01618869670 Apply for this job Discover more Construction news subscription Construction project management software Construction social media Concrete reinforcement products Temporary road solutions Construction site welfare units Construction industry data Concrete testing services Construction newsletter signup Surveying equipment sales