Overview
About the team: At Vintage Cash Cow and Arcavindi, technology is how we scale our impact. Every customer journey, from sending in pre-loved items to getting paid, is powered by reliable infrastructure, seamless systems, and responsive support. Our IT team is the backbone of this operation. They make sure our people have the tools, systems, and support they need to do their best work every day. From managing infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem-solving, deep technical expertise, and a people-first mindset to deliver an IT experience that feels seamless, reliable, and empowering.
About The Role
, you’ll take ownership of our IT infrastructure, support services, and the teams that deliver them.
This is a senior leadership role focused on operational excellence, team development, and ensuring our IT environment scales smoothly with the business. You’ll oversee IT Managers and support teams across multiple locations, driving consistency, efficiency, and a culture of outstanding service.
If you’re a hands-on IT leader who enjoys building high-performing teams, simplifying complexity, and delivering reliable, secure infrastructure, you’ll feel right at home here.
This role will require time at our Leeds office, travel to our European location (and other international sites as we scale), and some out-of-hours support when needed.
Key Responsibilities
* Get to know our IT landscape, infrastructure, assets, and support operations.
* Build strong relationships with IT teams across locations and support hiring where needed.
* Review current systems, hardware estate, and service levels to identify quick wins.
* Carry out a full review of IT asset inventory, lifecycle status, and management processes.
* Understand business needs and establish yourself as a trusted partner to stakeholders.
* Review vendor relationships, contracts, and existing technology investments.
* Take ownership of IT operations, infrastructure, assets, and support delivery across all locations.
* Standardise processes and service levels to ensure consistency across UK and EU teams.
* Embed robust asset management practices with full visibility across hardware and software.
* Own and manage the IT budget, optimising spend while clearly demonstrating value.
* Strengthen our security posture and ensure compliance with relevant regulations and frameworks.
* Build strong, collaborative partnerships with key vendors and service providers.
* Maintain clarity on department structure and reporting lines; collaborate with leadership to drive IT strategy.
Essential Skills & Experience
* Proven experience leading IT operations and support teams across multiple locations.
* Strong knowledge of IT infrastructure, networks, cloud services, and end-user computing.
* Hands-on experience with IT asset management and lifecycle processes.
* Experience managing IT budgets, vendors, and contracts.
* Strong understanding of IT security frameworks (ISO 27001, Cyber Essentials, NIST).
* Experience supporting audits and certification processes.
* Familiarity with Google Workspace, Azure, AWS and endpoint management / MDM solutions.
* Design, implement, and manage network infrastructure including VLAN segmentation to ensure secure, efficient, and scalable connectivity across the organisation.
* Manage and maintain WiFi and WAN infrastructure, including HP/Aruba networking equipment, to ensure reliable connectivity and optimal performance across all sites.
* Configure, monitor, and maintain WatchGuard firewalls to ensure network security, threat prevention, and compliance with organizational security policies.
* Manage and maintain CCTV systems and surveillance infrastructure, ensuring reliable operation, adequate coverage, and secure storage of footage.
* Familiarity with endpoint management and MDM tools.
* Confident leader with experience managing and developing managers.
* Comfortable working in a fast-paced, scaling environment.
* Willingness to travel and provide out-of-hours support when required.
Equal Opportunities
At Vintage.com, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success. We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future. If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you. Your personal data will be handled in accordance with our Privacy Notice.
#J-18808-Ljbffr