Drainage Engineer
Location: Swansea
Job Type: Permanent
Working Style: Field-Based
Salary: Up to £27,000 + Overtime
Role Overview
Reporting to the Regional Development Manager, the Drainage Engineer will attend domestic and commercial sites to diagnose, resolve and recommend solutions for drainage-related issues. This field-based role requires strong technical capability, excellent customer service skills, and the ability to work independently and safely.
Key Responsibilities
* Liaise professionally with domestic and commercial customers on site.
* Deliver exceptional customer service, ensuring all interactions reflect the brand's standards.
* Conduct site surveys to investigate and diagnose drainage faults and issues.
* Recommend and implement suitable repair or maintenance solutions, including:
o Drain clearance
o De-scaling and root cutting
o Minor excavations and patch lining
o Preventative maintenance
* Operate specialist equipment such as high-pressure water jetters, CCTV survey tools and rods.
* Identify potential risks or additional work requirements and communicate these to customers.
* Interpret drainage drawings and work independently within technical areas of expertise.
Experience, Skills & Knowledge
Experience
* Minimum 1 year of experience in the drainage sector (essential).
* Plumbing experience (desirable).
* Technical capability across drainage functions.
* Drainage tanker experience (preferred).
* Full UK driving licence (clean) with flexibility to travel.
* CSCS card (preferred).
* Confident using mobile technology (calls, photos, email, CRM applications).
Skills & Certification
* Background in drainage engineering.
* High‑Pressure Water Jetting (HPWJ) certification.
* Strong verbal and written communication skills.
* DBS check required as part of onboarding.
Behaviours & Attributes
* Hands‑on, leads from the front, and enjoys working with others to achieve positive outcomes.
* Positive, can‑do attitude with strong problem‑solving skills.
* Organised, goal‑focused and committed to learning.
* Comfortable working independently and outdoors.
* Customer‑centric and highly motivated.
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