Process and Procedures Manager Location: Croydon office location with hybrid working Salary: £63,000 to £69,000 per annum plus Civil Service Pension Contract Type: Permanent Position type: Full Time At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension systemplaying a vital role in strengthening retirement security nationwide. We are looking for aProcess and Procedures Manager to lead the team responsible for the configuration,maintenanceand continuous improvement of our pensions administration system, UPM by Civica, alongside the operational processes and procedures that support it. The role is central to ensuring the system is reliable, well controlled and developed in a way that supports efficient delivery and positive outcomes for our members. In this role, you will oversee the teams day-to-day workload, balancing operational issues, service requests, system and process changes, and continuous improvement activity, while also building the capability and performance of a team of technical specialists. Working closely with stakeholders across the organisation and externally, you will ensure that work is prioritised effectively, risks and dependencies are proactively managed, and change is delivered in a controlled and structured way thatmaintainsservice stability,complianceand ongoing improvement. You will bring demonstrable experience from a pensions administration, customerservicesor financial services environment, with a strong knowledge of pensions administration systems and how they are configured to support operational delivery. Experience of working with,configuringor overseeing changes to UPM by Civica, or a comparable administration platform, would be particularly valuable. You will also have a strongtrack recordofidentifyingand delivering service improvements,efficienciesand small-scale change initiatives. Experience of managing and developing a team is essential, including performance management,coachingand building capability, alongside the ability to assess, prioritise and balance operational demand with change activity to deliver the best outcomes. Strong stakeholder management skills are key, with the ability to influence, collaborate with and constructively challenge others, adapting your communication style to suit different audiences, including senior stakeholders. You will have sufficient technical understanding to lead and support specialists working across systems,analysisand process enhancement, enabling you to oversee delivery, provide effective challenge andidentifydevelopment needs within the team. A resilient and pragmatic approach is essential, with sound judgement and the ability tomaintainaccuracy and momentum in a fast-paced environment, supported by excellent communication and presentation skills. Sound like you? Apply now. In return for your skills,experienceand commitmentwellgive you a challenging role within a business whereyoullget the support you need to develop your career. Wellalso give you lots of opportunities for personal development and skills training. Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. We are proud to be aDisability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If yourequireany reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the supportrequired. We embrace diverse talent welcoming people with different beliefs,backgroundsand ways of working. Whatever your background, and however youidentify,youllbe welcome here. No agencies please