Are you passionate about food, detail-driven, and ready to support a dynamic pub and hotel estate?
We are looking for a proactive and enthusiastic Food Administratorto join our vibrant Food Team. In this pivotal role, you will support our managed pubs and hotels by keeping our online systems running smoothly, enhancing our food offerings, and helping deliver a consistent, top-tier experience for every guest.
If you thrive in a fast-paced environment, love working with food data and systems, and want to be part of a team that’s shaping the future of pub dining, this is your perfect next step.
What's in it for you?
1. Competitive salary
2. Company laptop and mobile phone (and any other equipment) to assist with the proper performance of your duties
3. 25% discount on food at Shepherd Neame Managed Houses
4. 25% discount on overnight Managed House Hotel bookings
5. Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
6. Sheps Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
7. Financial wellbeing app and early wage withdrawal scheme
8. Company Pension plan
9. Share Incentive Plan
10. Access to a Mental Wellbeing Platform
11. 25 days holiday (+ bank holidays)
12. Working Hours: Full-time, hours per week. 08:30 - 17:00, Monday to Friday with 1 hour lunch (unpaid).
Duties & Responsibilities:
13. Assist in developing and formatting menu templates for food, drink and functions across our Managed Pubs estate, coordinating the internal approval process
14. Support the planning, scheduling and maintenance of all menu cycles
15. Coordinate food team orders and processing of invoices for food tastings and cook-offs
16. Support the onboarding of new food suppliers and ensure all relevant data is accurately recorded in our food development systems, including Starchef & Tenkites
17. Maintain up-to-date supplier records and assist with the preparation and tracking of compliance documentation
18. Build and maintain effective, honest relationships with internal team members and external partners to support smooth collaboration
19. Ensure clear, timely communication across departments, including Retail, Chefs and General Managers to support operational efficiency
20. Share the latest recipes and allergen information with Chefs and General Managers
21. Coordinate training sessions and ensure all team members have access to current food safety, allergen and recipe documentation
22. Provide full administrative support to the Food Team, including meeting scheduling and document management
23. Draft and distribute a weekly newsletter by collecting key updates and data from the Food Team, ensuring relevant and timely information is shared with all pubs
24. Undertake any additional tasks and responsibilities as directed to support pub food operations
The ideal candidate:
25. Excellent IT skills, proficient in all Microsoft Office Suite, InDesign & Adobe Creative Suite
26. Enthusiasm and a flair for creativity, paired with a passion for design, data integrity and accurate end-user capture
27. Understanding of recipe creation & food allergens is preferred but not essential
28. Exceptional verbal and written communication skills to deliver great customer service skills • Strong organisation skills with the ability to prioritise and meet deadlines
29. Previous experience in an administrative role
30. A collaborative team player that will support their colleagues
31. Experience of SAP is desirable, not essential
32. Proficient in Star Chef Ten Kites, mail chimp, menu development and design is desirable
Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
33. Working Together
34. Pride and Passion
35. Authenticity
36. Sheps Spirit
Who are we?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.
Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.