Posted: 27 April
The role
Job description
Technical Support - Contract Our client is expanding our talented technical support team to provide expert assistance on Motorola’s advanced camera products—large-scale, military-capability cameras that protect and secure critical environments. If you thrive in a technical role that challenges your problem-solving skills and allows you to collaborate closely with engineers, this is your chance to make an impact while working in a dynamic, growth-oriented company.
What You’ll Do:Provide second-line technical support to customers via phone, email, and live chat for Motorola’s flagship camera systems. Diagnose and troubleshoot issues related to software, firmware, and hardware—such as zooming problems or operational glitches—working collaboratively with engineering teams if necessary. Manage support cases within SLA frameworks using CRM tools, ensuring prompt and professional service. Work in a flexible schedule within operational hours (7am-5pm) and participate in on-call rotational support for permanent staff (contractors exempt from on-call duties). Required Skills:At least 2 years of experience in technical support involving software and hardware troubleshooting. Strong critical thinking skills and a solid grasp of IT and networking fundamentals. Excellent communication skills to clearly convey technical solutions. Ability to manage support tickets within SLAs and effectively use CRM platforms (experience with Salesforce or similar CRM preferred but not required). Nice to Have Skills:Experience supporting CCTV systems or security cameras. Knowledge of camera hardware and firmware intricacies. Other Requirements:Comfortable working four or more days in-office each week. Must be detail-oriented, proactive, and collaborative in a fast-paced support environment. Ready to bring your technical expertise to a growing team supporting innovative security solutions? Apply now to join a company that values your skills and offers a stimulating environment where your contributions truly matter!
