Salary: £48,000 - 60,000 per year Requirements: Proven experience in service delivery management in a complex ICT environment Strong understanding of ITIL framework and service management best practices Demonstrated ability to lead service improvement initiatives Excellent stakeholder management and engagement skills Proficiency in data and service analytics for process optimization Experience in managing risk, compliance, and configuration Strong leadership capabilities with a focus on team development Contract and budget management experience Previous experience in the public sector is preferred Responsibilities: Lead and evolve the ITSM strategy and governance in alignment with ITIL principles Drive service improvement initiatives across operations and delivery teams Act as the senior escalation point for stakeholders within the organization Optimize processes using data and service analytics Manage service risk, compliance, and configuration in various environments Develop and lead a team to ensure capacity and performance targets are achieved Technologies: ICT ITIL ITSM More: We are looking for a Service Manager to join our team in Exeter on a hybrid basis, allowing for 2 to 3 days of in-office work each week. This role is critical to leading our service delivery in a complex ICT environment. We seek a candidate who can balance operational stability with continuous improvement while owning the ITSM strategy. This position will require strong leadership and stakeholder engagement. Working with us offers an opportunity to make a significant impact in our service operations. last updated 12 week of 2026