Locality officer

Salary:£32,000.00 - £40,000.00 Per year Looking for an opportunity to join a friendly team and use your skills as a Housing Officer?We are looking for new colleagues to join our Housing team in London and Hertfordshire , to make sure our customers receive a professional and high quality service.In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour , housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding .You'll manage your own caseload and build effective working relationships with external agencies.As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team .What you'll need:The ability to proactively manage a complex caseloadStrong communication skills with previous experience of working with customers in a demanding environment .Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction ratePrevious experience , or a knowledge of delivering housing management servicesExperience of using computer systems, for example Microsoft OfficeThe ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agenciesWhat you need to know:You will be joining our team in London based in the Wembley officeYou'll be covering our properties in West London, East London, Central London and HertfordshireThe role is permanent , and you'll be working full time (37 hours a week)As you will out be visiting our customers you'll need a full UK driving licence and a carIf you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities , we would like to hear from you.Job DescriptionWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption payOptions for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.Please note a Basic DBS check will be undertaken for the successful candidate.
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