Job Overview
You will report into the Service Operations Technical Architect and work closely with key departments. The Service Operations Engineer provides comprehensive support for all business units and manages AWS infrastructure services such as CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup, ensuring maximum availability and value.
Responsibilities
* Resolve customer issues via ServiceNow.
* Continuously learn new technologies and automate business processes with AWS tools and AI.
* Recommend infrastructure improvements for stability and innovation.
* Provide insights on new technologies and create operational documentation.
* Manage infrastructure costs and support contact centre services with AWS Connect.
* Conduct disaster‑recovery testing and participate in exercises.
* Reduce incidents through root‑cause analysis and perform platform maintenance (patching and upgrades).
* Participate in on‑call arrangements as required.
Qualifications
* Excellent understanding of AWS cloud services (CloudFormation, EC2, Lambda, DynamoDB, AWS Backup, Amazon Connect) and networking (Direct Connect, VPNs, subnetting, routing, WAFs, VPCs).
* AWS Solutions Architect – Associate certification.
* Experience supporting a Windows Server domain using Server 2016 and above, including operational and security maintenance; strong knowledge of Active Directory, Group Policy and DNS.
* Experience in an AWS cloud environment, scripting/automation (PowerShell/Python), cloud provisioning/configuration, DevOps, and cost‑effective practices.
* Ability to challenge conventional infrastructure concepts, collaborate with design teams, interpret business requirements, work under pressure, and automate deployments via infrastructure‑as‑code.
* Experience with multiple technologies (Azure, AWS, GCP, Cisco, Checkpoint) and various infrastructure architectures is preferred, with proven experience supporting and configuring Amazon Connect.
* Desirable: Azure and Google Cloud experience, Linux administration, MCSA/E/D, Security Clearance.
* Full driving license.
* Also advantageous: Broad technology experience, Azure cloud and Entra ID expertise, ability to translate complex technical issues, design fault‑tolerant scalable systems, performance tuning, CI/CD pipeline creation, SQL and NoSQL database experience.
Location
Bilston, ENG – WV14 0TZ
Benefits
* 25 days of annual leave.
* Access to the company pension scheme.
* Discounts on groceries, retailers and other services.
* Access to resources supporting physical, mental and financial health.
* One paid day off per year to volunteer and support community.
* Ongoing training and development opportunities.
Equal Opportunity
We are committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Apply Today
Apply today, so we can make a difference for generations to come.
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