IT Support Engineer Location: Leicester - LE3 8JR AND Loughborough - LE12 8LD Shift Pattern: Monday - Friday, 40 hours Salary: Competitive The Role The IT Support Engineer will provide high-quality IT support across the business while developing skills in systems, infrastructure, and security. The role will serve as a key point of contact for IT support queries and will also contribute to ongoing maintenance, security, and improvements to the IT environment. This is a development-focused role, designed to grow into broader systems and infrastructure responsibilities over time. The business operates in a fast-paced manufacturing environment, requiring flexibility, adaptability, and a strong customer service mindset.Your main responsibilities include: IT Support & Customer Service * Provide 1st/2nd line IT support to users across the business (on-site & remote) * Log, prioritise, and resolve IT support tickets within SLA * Assist with onboarding and offboarding of staff, including account setup and access management * Troubleshoot hardware, software, and connectivity issues Systems, Security & Infrastructure Support * Assist with patch management across endpoints and servers * Perform backup checks, monitoring, and basic restore activities * Support routine network and firewall configuration changes under guidance * Assist with cyber security improvements and best practices * Assist ...