Customer Service Advisor
📍 Location: Hybrid – Leighton Buzzard, Bedfordshire (1 day in the office per week)
🏢 Industry: Healthcare Textiles
đź•’ Type: Full-Time | Permanent
đź“ť About the Role
We’re looking for a Customer Service Advisor to join our established customer service team within the medical textile sector.
Reporting to the European Customer Services Manager, you’ll play a key role in ensuring an excellent customer journey across all touchpoints, primarily focusing on UK customers while also supporting wider multi-channel operations.
This role is perfect for someone who is customer-focused, digitally confident, and thrives in a fast-paced environment. If you’re proactive, organised, and an excellent communicator, we’d love to hear from you.
🎯 Key Responsibilities
🔧Operational Support (70%)
* Process customer orders and respond to enquiries by phone and email in a timely and professional manner
* Provide updates on order status, delivery timelines, and potential delays to customers and sales representatives
* Manage backorders, coordinate deliveries, and resolve issues effectively
* Collaborate with internal teams (Sales, Finance, Logistics) to ensure smooth order fulfilment
🚀 Strategic Initiatives (15%)
* Recommend alternative or complementary products tailored to customer needs
* Support the European Customer Services Manager with special projects to enhance the customer experience
🤝 Team Collaboration (15%)
* Take part in team meetings to review performance and share improvement ideas
* Contribute to process optimisation and training initiatives
đź“š Qualifications
* Minimum 3 years’ experience in a similar customer services position
* Proficient in Microsoft Office Suite essential
* Familiarity with Microsoft Dynamics 365 Business Central is a strong advantage
🙋‍♀️ Who You Are
* Clear and confident communicator with excellent written and verbal skills
* Passionate about delivering first-class customer service
* Comfortable with digital tools and quick to learn new systems
* Organised, detail-oriented, and able to manage multiple priorities
* Collaborative team player with a problem-solving mindset
* Adaptable, proactive, and results-driven
🏢 Working Conditions
* Hybrid model: 1 day per week in the office (collaboration, training, and team meetings)
* Standard working hours (9am – 5pm, Mon – Fri)
* 🌟Why Join Us?
* Be part of a values-led company that champions innovation, integrity, and sustainability
* Competitive salary with a comprehensive benefits package, including:
* Annual performance bonus
* Pension
* EAP available to all employees
* A collaborative and forward-thinking environment where your input counts
* Opportunities for career development and meaningful contribution to a purpose-driven business