Company Overview
J & J Systems UK Limited is a Managed IT service provider, based outside Canterbury, committed to delivering innovative IT support for cloud and on-premise solutions to businesses. We value excellence, reliability, and customer satisfaction in all our services.
Summary
We are seeking a highly motivated Operations Manager to oversee daily operations at J & J Systems UK Limited. This pivotal role is based in the UK and offers an exciting opportunity to contribute to our mission of providing top-tier IT solutions. This role is about management, coordination and consistency. Technical experience is helpful but not essential.
The Operations Manager will play a key part in ensuring operational excellence and client satisfaction, leading the technical team, managing workflow and maintaining service standards.
Responsibilities
* Lead and manage the technical team, ensuring work is delivered efficiently and the day to day operation runs smoothly
* Monitor and manage workflow, prioritising tasks and scheduling work in coordination with the workshop
* Work alongside our Finance & Resource Director to facilitate the HR function for the technical team.
* Ensure KPIs and service targets are met using internal performance data.
* Maintain consistent customer service levels and reduce escalations
* Enforce agreed processes and operational standards consistently, including compliance requirements. Knowledge of ISO9001 & ISO27001 would be useful.
* Manage team performance, set clear expectations and address issues in a structured, factual & fair way
* Visit clients occasionally to address service issues or review service quality
Qualifications
* Proven supervising experience in an IT or related environment.
* Strong management skills with the ability to lead diverse teams.
* Knowledge of human resources practices.
* Excellent communication and organisational skills.
* Ability to develop strategic operational plans.
* Problem-solving skills with a proactive approach.
* Prior experience in an IT service provider is preferred but not essential
Benefits (summary)
* Gym membership after successful completion of probation (P11D benefit)
* Optional personal trainer support
* Staff ticket discounts via company Marlowe Theatre membership
* Eligibility for company bonus scheme after probation
* Ongoing training and development
Ready to lead our operations into the future?
Join us at J & J Systems UK Limited and make a tangible impact in the IT industry. Your expertise can help shape our success—apply now and become part of our innovative team!
Ability to commute/relocate: Canterbury: reliably commute or plan to relocate before starting work (required)
Experience: Management: 3 years (required)
Licence/Certification: Full, Clean UK Driving Licence (required)
Work authorisation: United Kingdom (required)
Location: Canterbury (required)
Work Location: In person