Systems & Applications Engineers & Analysts (Technology)
Benefits
● Opportunity to gain further knowledge to develop into a Field Technical Engineer / Software Installer & Trainer
● Continuous training on new Software packages
● Friendly and welcoming office environment
●30 days annual leave (incl. B/hols) – increases over years of service
● Casual wear days
● Regular Team Social Events
● Pension Contribution
● Paid DBS Check
● Free Parking
Do you have a passion for Technology? Then look no further.. We have a fantastic opportunity for someone to join our growing technical team at a senior level. You will join our company at an exciting time and be a part of providing outstanding support to our clients across the UK. When joining our team you will see brilliant work ethic, a fun and exciting office environment, combined with the professionalism needed to be successful.
Why us…ActIn Time is a well-established company that has continued to grow for over 40 years.
The demand for Workforce Management systems has considerably increased in recent years and with our cutting-edge technology and innovative ideas, we have excelled in providing market leading solutions to our ever-growing list of customers. This rapid growth has given us an opportunity to relocate to a newly built office situated within Hertford Town.
Role Summary:
We are looking for a proactive and adaptable IT Systems & Web Support Specialist to provide comprehensive support across internal IT operations, cloud infrastructure (AWS), bespoke software integration, and website maintenance. The ideal candidate will have a broad technical skill set, strong communication abilities, and a problem-solving mindset. You will serve as a vital link between internal users, developers, and customers, ensuring that both day-to-day IT needs and long-term system improvements are effectively managed.
Key Responsibilities:
Internal IT Support & Operations
* Troubleshoot hardware and software issues on desktops, laptops, and peripheral devices to ensure minimal disruption to end users.
* Create and manage user accounts and credentials across platforms including Windows, TeamViewer, and other company-specific systems.
* Investigate and resolve permission-related issues, ensuring appropriate access control and user privileges are maintained.
* Act as the central point of contact for all internal IT queries, escalating to third-party providers when necessary.
* Monitor, manage, and verify internal backup systems to ensure data integrity and recoverability.
Cloud Infrastructure & AWS Management
* Provision, configure, and maintain Amazon EC2 instances based on business requirements.
* Oversee cloud-based backup solutions to ensure secure and reliable data storage and recovery.
* Monitor and troubleshoot issues with AWS RDS instances, particularly in connection with siloed data systems.
* Configure DNS records and routing to support both cloud-hosted and on-premises infrastructure.
Bespoke Software Coordination
* Engage with customers to understand and document their specific requirements for custom software solutions.
* Translate client needs into clear, structured specifications for internal or external development teams.
* Perform functional testing and quality assurance on delivered bespoke software to ensure alignment with initial requirements.
* Seamlessly implement and integrate new scripts or modules into existing client systems, verifying compatibility and stability.
Website Management & Maintenance
* Maintain and update content across multiple client and company websites, ensuring accuracy and relevance.
* Regularly verify that automated and manual backups are functioning correctly and stored securely.
* Administer WordPress websites, ensuring that core files, themes, and plugins are kept up to date and secure.
* Collaborate with internal marketing/sales teams to implement web changes or improvements.
Key Skills & Experience:
* Proven experience in a multi-faceted IT support role.
* Familiarity with Windows user account management and IT service tools.
* Hands-on experience with AWS services, particularly EC2, RDS, and Route 53.
* Strong understanding of DNS configuration and cloud networking basics.
* Excellent communication skills with the ability to simplify technical language for non-technical users.
* Experience working with WordPress and general website management.
* Ability to manage priorities and work independently in a fast-paced environment.
Optional:
* Basic scripting knowledge (e.g., PHP, JS, HTML, CSS, C#).
* Familiarity with version control systems (e.g., Git).
* Understanding of software development life cycles and QA processes.
Job Type: Full-time
Pay: £35,000.00-£45,000.00 per year
Benefits:
* Company events
* On-site parking
Ability to commute/relocate:
* Hertford SG14 1QW: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* Are you locally based near Hertford?
Experience:
* Basic scripting languages: 3 years (preferred)
* Technical Help desk: 3 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person