IT Support Engineer Required to join an IT company based in Hampshire this role is Paying between £26,000-£28,000 per annum.
Basingstoke - Onsite/Hybrid
We're looking for an IT Support Engineer to join on a permanent basis providing BAU support across users, devices, and core systems.
The role
* Provide 1st/2nd line support via the service desk (remote and in person)
* Manage and resolve tickets within SLA, escalating where needed
* Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners)
* Update and maintain Active Directory and M365 accounts
* Support starter onboarding and leaver offboarding processes
* Monitor backups and asset management tools
* Liaise with 3rd parties for equipment repair and licensing
Skills needed
* Strong end-user support background, with experience in ticketing systems
* Good knowledge of Active Directory and Microsoft 365
* Confident troubleshooting PC hardware and peripherals
* Clear communicator at both technical and non-technical levels
* Able to prioritise and work calmly under pressure
*Rates depend on experience and client requirements
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