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Join to apply for the Sales Operations Manager role at DiverseJobsMatter
Our client is seeking an experienced General Manager – Sales Operations to lead their B2B contact centre and drive the growth and performance of their dealer network. This senior leadership role is central to improving customer outcomes, enhancing efficiency, and delivering commercial results within a high-volume, fast-paced environment.
Key Responsibilities
* Lead and develop a contact centre team of ~30 people, embedding a high-performance culture.
* Oversee and improve dealer customer engagement, experience, and satisfaction scores.
* Collaborate across departments to enhance the customer journey and streamline processes.
* Own the new dealer onboarding process and support customer base growth targets.
* Manage departmental budget and drive cost efficiency.
* Ensure data accuracy, compliance, and governance across sales operations.
* Act as a senior escalation point for dealer customer issues.
About You
* Proven experience leading large, telephone-based teams in high-growth or automotive sectors.
* Strong people management background, with a focus on coaching and performance frameworks.
* Commercially savvy, customer-focused, and data-driven.
* Comfortable navigating cross-functional priorities in a strategic leadership role.
* Effective communicator, adaptable, and passionate about continuous improvement.
What’s on Offer
* Competitive salary and annual bonus
* Private medical and critical illness cover
* 28 days’ holiday + buy/sell scheme
* Electric/Hybrid car salary sacrifice scheme
* Flexible hybrid working (up to 2 days remote)
* Variety of health and well-being benefits
* Inclusive, diverse, and supportive working culture
Our client is committed to creating a welcoming environment for all and encourages applicants from diverse backgrounds to apply.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Management
* Industries
Non-profit Organizations
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